ST. PETERSBURG, Fla. — Honolulu Federal Credit Union and HFS FCU have expanded their partnerships with PSCU, while Pearl Hawaii FCU has also joined the CUSO as a new owner. All three will partner with PSCU for credit and debit processing services.
“PSCU is extremely proud to continue to grow our owner base in Hawaii through these existing and new partnerships,” said Scott Wagner, EVP, chief revenue officer at PSCU. “When long-term owners like Honolulu Federal Credit Union and HFS Federal Credit Union choose to extend their working relationship with us, it is a testament to the continued trust and value they place in our CUSO. In addition, we are eager to welcome Pearl Hawaii Federal Credit Union to the PSCU family, and look forward to providing an unparalleled member experience, cutting-edge technology and high-quality services to this new credit union partner.”
The $302-million HOCU has expanded its partnership with PSCU to add debit processing support, along with its current credit services. The credit union said its decision was based on PSCU’s leading-edge technology and its focus on providing exceptional service, all while looking out for the best interests of credit union members and employees and embracing HOCU’s culture.
PSCU will begin providing debit services to HOCU’s more than 18,000 members in Q4 2021.
‘Outstanding Service’
“PSCU has provided outstanding service to our members and employees as our credit card processor for well over a decade,” said Mark Munemitsu, CEO of HOCU. “The addition of debit support services will not only strengthen our card portfolio performance, but it will also provide a higher level of member service as our cards program will all be with one processor.”
HFS, based in Hilo, Hawaii, was seeking a full-service credit and debit card provider with leading products and services, the CU said.
Following a competitive review process, the $708-million HFS selected PSCU as a result of the organizations’ successful contact center partnership, according to PSCU, which will begin providing credit and debit processing services and support to nearly 52,000 HFS members in July 2021 and July 2022, respectively.
‘Strong Working Relationship’
“When seeking a debit and credit processing partner, we were looking for a company that could provide the best products, but – equally as important – we wanted to build a strong working relationship,” said HFS Manager of Administration James Staub. “We appreciate the sincerity of the PSCU staff and their eagerness to serve our credit union. After looking at several other card vendor solutions, we knew PSCU was the right choice for us.”
Meanwhile, the $428-million Pearl Hawaii FCU aid it conducted a review process for a credit and debit processor before choosing PSCU. The credit union will convert its credit and debit services to PSCU in the fall of 2021.
‘Aligned With Our Goals’
“From superior member-facing and back-office platforms, to industry-leading marketing and analytics and fraud monitoring tools, all of PSCU’s offerings and services were aligned with our goals and expectations in a card processing partner,” said John Furtado, senior vice president of Pearl Hawaii. “The bottom line is that we felt PSCU had a better product than the other vendors, and we look forward to kicking off our work with the team this summer.”
“We are thrilled by the opportunity to work alongside the Pearl Hawaii team,” said Brian Scott, SVP, chief growth officer of PSCU. “PSCU is excited to continue expanding our presence in the state of Hawaii and working with all three of these credit unions to enable growth and provide an unparalleled member experience.”