WINSTON-SALEM, N.C.– Truliant FCU is expanding its partnership with Velera to provide it with comprehensive credit card processing services, alongside continued contact center support.
The $5.2-billion Truliant FCU has more than 332,000 members and 30 branches in the Carolinas and Virginia.
Velera, the former PSCU/Co-op Solutions, said Truliant undertook a “thorough, comprehensive review and evaluation process to identify a credit card processing partner that excelled in five focus areas: member experience, system integration, employee experience, fraud and portfolio/relationship management.
‘Evolving Payments Needs’
“Truliant was looking for a partner to support our focus on meeting the evolving payment needs of our members, with a goal of reducing friction and increasing functionality,” Truliant Chief Digital Officer Jeff Hibbard said in a statement. “Through this partnership with Velera and the CUSO’s strong integration with our digital banking provider, we will have the ability to expand our payment and digital offerings and meet more member needs with enhanced features ranging from improved integration in digital banking to enriched payment options and card on/off functionality, among others.”
Velera said it will begin providing credit card services to Truliant members in early 2025.
‘Truly Pleased’
“We are extremely pleased Truliant chose to expand its partnership with Velera as a result of our shared focus on cutting-edge technology and appreciation for the importance of credit union-specific products in the payments space,” Brian Scott, EVP, chief growth officer for Velera, said in a statement. “We look forward to working alongside the Truliant team in this elevated capacity to enhance their credit card offerings and provide the types of services and support Truliant members have come to know and expect from their trusted credit union partner.”
How to Sign Up For the Best Daily News Email in Credit Unions? (It’s Free!)
Every workday CUToday.info delivers the most comprehensive, freshest daily newsletter with the day’s news headlines, including links to the related articles. The Fresh Today newsletter is the most timely, relevant and widely-read source of news and information in the CU community. And it’s free!
If you haven’t yet signed up for the new email solution on which CUToday.info has partnered with ResponseGenius, you can do so here. Signing up requires less than one minute of your time—and it’s free!
Please note that after signing up you may need to go to your Spam/Junk folder and mark the morning headlines email as safe. CUToday.info does not provide its list of readers and emails to outside parties,
And did we mention it’s free?