TALLAHASSEE, Fla.–The CUSO United Solutions Co. and the fintech ENACOMM said they have entered into a partnership to help credit unions roll out apps more quickly. Tulsa-based ENACOMM primarily provides solutions it says are designed to improve the customer experience (CX), as well as to fight financial fraud, and increase operational efficiency.
With the reseller agreement, ENACOMM’s conversational voice banking and intelligent IVR will be available to USC’s credit union customers, the company said.
“ENACOMM’s hosted, dynamic IVR system for personalized and truly intelligent customer interactions is part of the ENACOMM Financial Suite (EFS),” the company said in a statement. “Its Virtual Personal Assistant (VPA) is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that utilizes artificial intelligence and works with popular digital voice assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure banking transactions and gain virtually full access to their financial accounts—with the sound of their voice.”
ENACOMM said its solution can significantly reduce operational expenditures by fusing banking intelligence and workflow automation.
The Number-One Goal
“USC’s number-one goal is to help our customers stay competitive and profitable amidst today’s technology race,” said Jim Giacobbe, president and CEO of United Solutions Company. “Our customers will see immediate benefits from ENACOMM’s intelligent IVR technology, and with the continuing climb in adoption of voice assistants among consumers, conversational voice banking will soon play a key role in the customer service strategies of leading credit unions, as well.”
The company noted the number of U.S. smart speaker owners rose 40% in 2018 to reach 66.4 million, with total smart speakers in use rising to 133 million, according to a Voicebot.ai and Voicify survey. Nearly half (47.4%) of all smart speaker owners use their devices at least daily.