ST. PETERSBURG, Fla.–Velera is reporting it has launched an “innovative new onboarding and project management platform.”
Powered by ServiceNow, the company said the “first-of-its kind platform in the payments space is a true differentiator,” stating the benefits to credit unions include improved transparency and enhanced collaboration, with the groundwork established for future generative AI integration.
According to the company, the new Project Management Page is located within Velera’s Service Portal and is a 24/7, self-service offering that provides credit unions the ability to access and view project demand and active project requests in real time – and in one place.
The company added that by leveraging ServiceNow and a customized user interface, the Project Management Page streamlines projects and “elevates the delivery experience, replacing complex, manual industry-wide processes.”
‘Most Relevant’ Solutions
“Velera is committed to bringing its credit unions the most relevant, innovative and leading-edge solutions. Our investment in this technology is just one example of this promise in action – and the value that we continue to provide our credit unions,” Velera President and CEO Chuck Fagan said in a statement. “In addition to driving efficiencies, this truly unique offering will transform the marketplace. To date, few companies have been able to successfully implement this type of technology and we are excited about its ability to provide a significantly enhanced experience for our credit unions.”
‘Efficient and Easy to Use’
Added Kim Harmon, electronic services manager for Indiana Members CU, in a statement, “We found the new Project Management Page in Velera’s Service Portal to be efficient and easy to use. It’s easily accessible and we can manage all our projects from one location. Adding documents directly into the project request has significantly reduced extra steps and is a great improvement. We are very pleased with the streamlined experience this new self-service platform delivers.”