RICHMOND, Va.–Virginia Credit Union has expanded its relationship with PSCU/Co-op Solutions to include contact center member services and support, alongside continued debit and credit card processing.
The $5.3-billion credit union, which has more than 327,000 members, was seeking a partner to “quickly and seamlessly assist with its online banking conversion taking place in the first quarter of 2024, requiring a provider that could access its core while still maintaining efficacy,” according to the CUSO.
The company added that VCU “found its fit” in the combined PSCU/Co-op Solutions, as Co-op had access to VACU’s core while PSCU had the tools and staffing resources required to support the new line of contact center services.
Together, PSCU/Co-op reported it is authenticating VACU members using the MemberView tool – connecting through the Shared Branch network – and “successfully meeting VACU’s requirements for this project.”
Value of ‘Combined Organization’
“Our expanded partnership with VACU is just one of many examples of why PSCU and Co-op Solutions made the decision to combine, showcasing the true value of the combined organization,” said Rini Fredette, senior vice president, Contact Center Services & Solutions with PSCU/Co-op Solutions. “Separately, neither PSCU nor Co-op would have been able to support the VACU team as swiftly or easily, but together, we have the tools, technologies and expertise to offer credit unions new opportunities and solutions, ultimately helping credit unions meet ever-evolving member needs and expectations.”
‘Trusted Partner’
Added Chris Shockley, president and CEO of VACU, “As a PSCU-owner credit union for 40 years, we knew we had a trusted partner with a proven track record to aid us in the successful launch of our next-generation mobile and online banking solution,” said Chris Shockley, president and CEO of VACU and secretary of the PSCU board of managers. “The support we received from the PSCU/Co-op Solutions team speaks to what the organization has already achieved in integrating its operations following a successful combination. We’re excited to see how PSCU/Co-op Solutions will continue to leverage its products and services, industry knowledge, and people to help credit unions better serve their members.”
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