WESTERLY, R.I.–Westerly Community Credit Union here has signed amulti-year agreement for Lumin Digital’s cloud-based platform to become its digital banking solution for retail and mobile banking, as well as bill pay solutions. The solution is scheduled to launch in December 2019; WCCU will have more than 10,000 active users on the platform.
San Ramon, Calif.-based Lumin Digital is a unit of PSCU, St. Petersburg, Fla.
The $309-million WCCU said in searching for a digital banking partner it was looking for a forward-thinking company that would continue to evolve and update its technologies, solutions and services to meet the changing needs and expectations of its members.
“As more business shifts from traditional branch activity to online activity, we wanted to make sure our members are experiencing the same high level of service via our Online and Mobile Banking platforms as they do face to face,” said Stephen White, President and CEO for WCCU. “Through Lumin, we are confident we will be able to provide the best digital experience, with the most up-to-date and innovative solutions, to continue our focus of helping our members achieve their financial goals.”
‘Tightly Integrated Experience’
As a cloud-based digital banking platform built using modern, market-leading technology, Lumin Digital said it provides members with a tightly integrated and customized experience that rivals the offerings available from big banks. In creating a truly personalized journey, Lumin Digital added it helps credit unions better engage with their members, increase value and deepen relationships – all at secure speed with minimal risk.
“Providing unparalleled service and tailored digital experiences is paramount in everything we do,” said Jeff Chambers, President of Lumin Digital. “The team at Westerly CCU made it clear it is important for them to know their digital members just as well as they know members who frequently visit their branches. Lumin Digital shares this vision and is eager to help extend the credit union’s support and services from inside its lobbies into the digital lives of its members.”
For info: LuminDigital.com.