ST. PAUL, MINN. – Affinity Plus Federal Credit Union has promoted Jenny Neubeck to vice president of remote services in Bemidji, Minnesota.
Neubeck will lead all contact center and remote services initiatives to serve the needs of new, potential and longtime members. “When Jenny started with Affinity Plus back in 2012, it was clear she was a fast learner with exceptional leadership skills,” said Corey Rupp, chief retail officer. “Over the years her leadership skills and willingness to take on new challenges have only grown, and we’re all so excited to see how she will put those skills and positive energy to work in this new role.” Neubeck brings more than 11 years of experience at Affinity Plus to her new role. She started at Affinity Plus as a member relations manager and worked her way up to her most recent role as director of remote services. She has led many key initiatives for the credit union, including a conversion to digital banking and a recent implementation of pindrop authentication services. Additionally, Neubeck led the member contact side of how Affinity Plus works with members digitally via email, texting, chat and video banking.Prior to joining Affinity Plus, Neubeck worked as a systems administrator and data processing coordinator at Bemidji State University and as an admissions representative for Northwest Technical College. “Working at Affinity Plus has made me feel like I can provide services that truly have an impact on people,” Neubeck said. “I’m so excited to take that to the next level and continue to support people in the Bemidji community.”