CAPITOLA, Calif.-- Bay Federal Credit Union recently honored its top performing employees and announced the winner of its Service Excellence Award for 2021.
The Service Excellence Award, Bay Federal’s most prestigious award for employees, was awarded to Drew Thompson, Financial Services Officer at the Credit Union’s Capitola branch. He was nominated by his peers and was selected by a group of past winners. The Service Excellence Award goes to team members who consistently provide exceptional member service, live Bay Federal’s values of people helping people, and exemplify its mission of making a real difference in the financial lives of its members.
“Drew is a natural leader and a great example for others,” said Carrie Birkhofer, President and CEO of Bay Federal Credit Union. “Members regularly say how much they love working with him and how he goes above and beyond, no matter what the situation. He radiates positive energy and is a great cheerleader for his team and the whole organization.”
The credit union also announced a record 34 employee honors for 2021, including its “Wind Beneath Our Wings” award, which celebrates the collaboration between Bay Federal’s back-office departments and frontline branch staff; the “Community Champions” award, which honors employees that go above and beyond when volunteering in the community; and the “PACIFIC Spirit” award, which honors employees who not only represent the values of the credit union but demonstrate constant dedication, initiative, and a positive attitude to those they support and with whom they interact.
Bay Federal also continued its tradition of honoring their Sales and Service Award winners through Member Hero Awards and Sales Super Star Awards, recognizing branch employees who have demonstrated consistently outstanding member service. The credit union also honored top performing employees within its Service Supervisor, Service Manager, and Branch Manager positions.
Bay Federal’s 2021 Award Winners
Service Excellence Award — Drew Thompson, Financial Services Officer, Capitola Branch
Member Experience Champions Award — Bay Federal’s Freedom Branch
Member Hero Award — Judith Godinez, Member Services Specialist, Salinas Branch
Member Hero Award — Caitie Yantis, Group Lead Specialist, Member Service Center
Sales Super Star Award — Lupita Reyna, Financial Services Officer, Freedom
Sales Super Star Award — Erin Davidson, Home Loan Consultant
Service Supervisor Award — Aldo Espinoza, Service Supervisor, Salinas Branch
Service Manager Award — Albert Vizcarra, Service Manager, Salinas Branch
AVP/Branch Manager Award — Ruben Munoz, AVP/Branch Manager, Freedom Branch
Rookie of the Year Award — Art Ruvalcaba, Lead Financial Services Officer, Scotts Valley Branch
Rookie of the Year Award — Mirna Quintero, Online Loan Processor, Consumer Lending
Rookie of the Year Award — Ruben Munoz, AVP/Branch Manager, Freedom Branch
One and Done Award — Jen Vazquez, Risk Management Analyst
One and Done Award — Amy Roby, Senior Loss Mitigation Specialist
BayIDEAs Award — Kevin Fischer, Deposit Servicing and Support Manager
Collaborator Club Award — Alyssa Flowers, Risk Management Assistant
Collaborator Club Award — Tiffany Zachmeier, Senior Financial Education and Development Specialist
PACIFIC Spirit Award — Shay Schmidt, Human Resources Generalist
PACIFIC Spirit Award — Jack Baldwin, Senior Service Desk Specialist
PACIFIC Spirit Award — Albert Vizcarra, Service Manager, Salinas Branch
PACIFIC Spirit Award — Bennett Bilgere, Investment Services Financial Representative
Wind Beneath Our Wings Award — Angela Harden, Facilities Assistant Manager
Wind Beneath Our Wings Award — Mindy Cinelli, Education & Development Manager
Wind Beneath Our Wings Award — Kevin Fischer, Deposit Servicing & Support Manager
Community Champion Award — Ryan Borella, Member Services Specialist, Capitola Branch
Community Champion Award — Keri Boxer, Loan Services Specialist
3e (Empowerment, Engagement, Experience) Ambassador Awards:
- Gretchen Miller, Loan Services Specialist
- Tori Bohnett, Digital Marketing Specialist
- Jennifer Price, Senior Accountant
- Johnny Babcock, Education & Development Specialist, Sales & Service
- Miguel Castro, Deposit Production Specialist
- Kyle Hodges, Facilities Administrator
- Leslie Roy, Deposit Production Service Specialist
- Keri Boxer, Loan Services Specialist