VIRGINIA BEACH, Va. –Chartway Federal Credit Union has broken ground on a new branch on the corner of Newtown Road and Kempsville. Chartway said it combined research, expertise in design, and member feedback to develop a contemporary space that will allow members to choose from a variety of self-, assisted-, and full-service options.
“The way consumers are banking has changed significantly,” said Brian Schools, president and CEO of Chartway. “What we’ve found is that members want access to the people and the professional guidance they need and the technology that supports their on-the-go lifestyles. That’s why we are excited to offer a personalized experienced where members can interact with our employees and our technology on their terms.”
The 5,020 square foot branch, which will replace the current location across the street at 160 Newtown Road, will feature an inviting, open-concept floor plan. Interactive, self-service options where members can check their account balances and transfer funds using their own device or ones provided by the credit union will be complemented by spaces where employees can show members how to use their mobile and online banking platforms.
A Spring 2017 construction completion date is anticipated.
Below, from left to right: Kim Little, chief member experience officer; Brian Schools, president and CEO; Bob Holmes, chairman of the board; and Melissa Cade, regional president.