MILWAUKEE--Corporate Central has promoted two employees.
First, Shannon Cate, NCP has been promoted to Manager Member Services. In this role, she is responsible for providing operational support of products and services to enable delivery of superior member service. She works proactively with member credit unions, member vendors, Corporate Central partners, and appropriate Corporate Central employees to coordinate efforts for all new member product and service implementations.
Cate joined Corporate Central in September 2014 as a Member Services Representative. In December 2019, she was promoted to Member Services Specialist.
“Shannon has been an outstanding team player on the Member Services team,” said Stephanie Schmidt, AAP, CCUE, CUDE, CWCUL, AVP Member Services. “Her continued dedication to our members will prove to be an excellent asset as she grows into her new role. We are so thrilled to have been able to promote from within our team.”
“I'm incredibly grateful for this opportunity, and so excited to continue developing strong partnerships with our members," said Cate. "Taking this step forward in my professional development means a lot to me. I am thankful for all of the support and encouragement that I have gotten through the years from the entire Corporate Central team."
Corporate Central has also promoted Malisha Yang to Member Services Specialist. In this role, Yang is responsible for facilitating robust delivery of superior member service and proactive relationship development. She serves as primary support for all new member onboarding processes, assists with account user authority, and provides support for member solutions introductions and onboarding/implementation.
“Malisha has been a valuable member of our Member Services team,” said Stephanie Schmidt, AAP, CCUE, CUDE, CWCUL, AVP Member Services. “She consistently demonstrates a strong commitment to providing exceptional service to our members. We are delighted to have been able to promote from within our team.”
“I am excited for this new opportunity to serve our current and new members,” Yang said. “I feel very grateful to be a part of an organization that prides itself on investing in employee development.”
Yang rejoined Corporate Central as a Member Service Representative in June 2017. She brings several years of credit union experience including positions in member services, teller, new accounts, ACH, accounting, and collections.