ORLANDO, Fla.– FAIRWINDS Credit Union has launched the FAIRWINDS Virtual Advisor, which uses artificial intelligence to interact with members.
The credit union said it partnered with Abe AI, an Orlando-based Artificial Intelligence (AI) software company specializing in digital consumer financial technology, to offer the service.
The FAIRWINDS Virtual Advisor utilizes conversational AI to offer virtual assistance using some of the world’s fastest-growing voice and messaging platforms, including Facebook Messenger, Google Home and Amazon Alexa, the credit union said. In response to a simple question, the FAIRWINDS Virtual Advisor can provide FAIRWINDS members with a wealth of information to help them along their path to achieving financial freedom, the CU added.
“We are proud to partner with Abe AI as we introduce the FAIRWINDS Virtual Advisor to our members,” said Larry Tobin, president and CEO of FAIRWNDS. “We are excited to stand at the forefront of the conversational AI movement to deliver a simplified and personalized experience to our members as they continue to expand their use of mobile and digital banking.”
The credit union said the FAIRWINDS Virtual Advisor provides members with:
- Basic support information, including branch locations, credit union contact information and routing number
- Guidance on services offered by FAIRWINDS, including mobile banking, loan payments and direct deposit setup
- Application support, walking members through the process of applying for new services, including car loans, credit cards and mortgages
- Educational support, explaining banking-related topics like refinancing, wire transfers, and retirement investments
The $2.2-billion FAIRWINDS has 177,000 members.