BANNOCKBURN, Ill.– Great Lakes Credit Union (GLCU) said its Olive virtual assistant, which is powered by artificial intelligence (AI), is now offering bilingual support in Spanish.
Olive is available 24/7 by phone and online chat, and can help members check account balances, transfer money, make loan payments, and more.
Now that Olive can speak and understand Spanish, she can better serve GLCU’s diverse membership base, GLCU said, adding the enhancement comes as the credit union was granted the “Juntos Avanzamos” designation, signaling its commitment to serving Hispanic and immigrant communities.
“At GLCU, we’re committed to providing state-of-the-art technologies and solutions to help members succeed on their financial journeys. With Olive’s new bilingual capabilities, she will help us financially empower our Spanish-speaking members,” COO Elizabeth Osborne said in a statement. “And, as members interact with Olive, she will continue to learn and improve member service in both English and Spanish.”
Since joining the GLCU team in August 2023, GLCU said Olive has been assisting members and streamlining their banking experience. “For example, Olive features voice authentication for seamless account access and uses an advanced generative AI large language model to more effectively communicate with members.”