LITTLETON, Mass.--Hanscom Federal Credit Union has named Jim Flanagan Chief Information Officer.
“I’m delighted that we have a forward-thinking executive leading the innovative technological changes we’re planning for Hanscom FCU,” said Peter Rice, the credit union’s President/CEO. “Our mission – to be the trusted advisor that people turn to for unbiased financial guidance – is firmly supported by Jim’s purpose-driven approach to the evolving technologies our members want today and in the future.”
Flanagan’s wide-ranging experience with technology operations, support, service, and training was honed at Commonwealth Financial Network, where he worked in roles of increasing responsibility within IT for the past twenty years. His most recent role was Vice President Technology Operations and Support, responsible for managing daily IT operations, infrastructure/application/production support, and outsourced IT vendors, including SLAs and contract management, as well as a technology team of approximately 120 members, with a strong focus on performance metrics and data governance.
He holds multiple certifications, including Project Management Professional (PMP) certification as well as a host of IT certifications. His experience with gamification will be one of the cornerstones in the organization’s financial wellness programming across all channels.