LANSING, Mich. — LAFCU has promoted Kimberly Austin to director of collections.
With 27 years of financial experience and specialization in collateral management and bankruptcy, Austin is tasked to make substantial changes to the collections department. The goal is to increase help for members in tough times and to limit damage to their credit score, the CU said.
“We are using technology to transform how the collections department interacts with members,” said LAFCU CEO Patrick Spyke. “We want LAFCU to be their credit union for life. It’s important we engage them in communication on their platform of choice, that it starts early, and that the strategies developed with the member are good for both the member and LAFCU. Kimberly embraces this vision and has the leadership skills, talent and experience to successfully implement it.”
Responsibilities of Austin’s new position include risk mitigation, regulatory compliance, collateral valuation and vendor management.