NEW YORK--Municipal Credit Union has promoted Toni-Ann Sforza to Chief Operating Officer.In this newly-created role, Sforza will have responsibility for Payments (Card Services, EFT Operations, Electronic Services), People & Administration (Facilities & Physical Security, Human Resources, Learning & Development), and Delivery Channels (ATM Fleet, Branch Delivery, Contact Center, Digital Delivery, Member Support Operation).
“Since joining MCU, Toni-Ann has risen to every challenge making one positive impact after another along the way,” stated Kyle Markland, MCU’s president & CEO. “Only a few months after joining MCU, she volunteered to temporarily lead the credit union’s lending operations due to a vacancy, and did so again last year due to another vacancy. Time and again, she has stepped up and made a difference. Since becoming Chief People & Experience Officer, she has notably improved operations in both retail delivery and human resources. Expanding her role to include the payments organization means she can bring her discipline and focus to improve the member experience across more of the organization.”