HARRISBURG, Pa.--PSECU has named Erin Hennessy Chief Member Experience Officer.
Hennessy joins the Credit Union with over two decades of experience in the financial services sector. In this role, she will harness her extensive background to drive PSECU's ongoing commitment to enhance the experience and services provided to its over 590,000 members.
Most recently, Hennessy served as Senior Vice President of Marketing at Rocket Companies, overseeing marketing, digital technology, omnichannel customer experience, data analytics, and branding. She has a proven track record of guiding financial institutions—from start-ups to the nation's largest mortgage originator—through impactful sales, service, communications, and corporate strategy growth.
"I'm thrilled to join PSECU, an institution with a long-standing commitment to empowering hardworking individuals to achieve more," Hennessy shared. “PSECU has built a strong reputation for being forward-thinking and embracing technology to enhance the member experience. I look forward to bringing my transformative vision to elevate our members' experiences even further and continue building on PSECU's legacy of innovation and service."