PLEASANTON, Calif.–Patelco Credit Union has been selected by CU RateReset as one of its 2018 Innovation Award winners for its creative and innovative use of the CU RateReset LoanGen Solution. Leveraged as a member-facing solution by Patelco across all its support channels, the program empowers members to select the best loan option that aligns with their personal financial goals and wellbeing.
“At Patelco Credit Union, the collaboration with CU RateReset and its LoanGen solution has made the entire lending experience more efficient for team members and members alike,” said Patelco’s president and CEO, Erin Mendez. “This efficiency has not only increased loan retention, it also offers a favorable experience for the members who take a proactive role in managing their personal finances.”
“We recognized Patelco for their imagination and fearless drive to improve the member experience regardless of the delivery channel those members opt to use,” said Joe Brancucci, President of CU RateReset. “For this reason, Patelco was a clear choice to join the limited ranks of those credit unions cited by CU RateReset for the Innovation Award.”
Since its implementation, Patelco said it has significantly enhanced the member lending experience while improving the overall quality of the loans requests submitted, resulting in higher approval and funding levels across the membership base. This was achieved by implementing the LoanGen tool across all its member support channels, not just as a digital tool.