TYSONS, Va.–PenFed Credit Union has been named Business Partner of the Year by Impact Connections for its support of the military community by employing military spouses across the United States.
PenFed enabled Triple Impact Connections to invest more than $5 million into families of the United States Army 18th Airborne Corps and U.S. Army Special Operations Command located at Fort Liberty, N.C., the credit union said.
"We are proud to partner with Triple Impact to leverage the professionalism and skills of military spouses and thank them for their recognition," said PenFed Credit Union President/CEO and PenFed Foundation CEO James Schenck. "We will continue to stand with the military community as we provide best-in-class service to our nearly three-million members.”
In 2021, PenFed partnered with Triple Impact to establish approximately 50 PenFed member service representative roles for military spouses.
“With the aid of Triple Impact's training program, the military spouses learned how to deliver member service by answering incoming calls, providing account and product information while performing account transactions and maintenance,” PenFed said. “These positions are also responsible for educating members on a wide variety of products and services and making recommendations for each member's financial needs.”
In addition to the Triple Impact partnership, PenFed said it collaborates with the Military Spouse Employment Partnership (MSEP) and the U.S. Chamber's Hiring Our Heroes' Military Spouse Employment Program, to enhance employment efforts within the military spouse community. PenFed also adopted a policy that encourages the retention of military spouses when they move that allows for transfers or remote work opportunities.