SOUTH BEND, In.– Teachers Credit Union has named Norm Buchanan Senior Vice President – Strategic Business Transformation.
As SVP, Strategic Business Transformation, Buchanan will lead the design and development of management systems and support TCU’s overall business cadence and operating rhythm. This
includes operational and administrative support of the Board and leadership team, driving execution of strategic change initiatives, supporting leadership in the development and execution of strategy,
and cultivating new skills and ways of working across the organization.
Prior to coming to TCU, Buchanan spent eight years at Alliant Credit Union where as VP, Chief Product + Experience Officer, he led member experience design, deposit product strategy, project
and program management, and retirement and investment services. Before Alliant, he held a series of increasingly responsible leadership positions at Sears Holdings Corp., including several divisional
vice president roles.
“We’re eager to welcome Norm to his new role with TCU,” said Jason M. Osterhage, president & CEO of TCU. “Norm has acquired an impressive amount of experience throughout his career in a broad
range of operations, process improvement, and customer experience leadership roles. I am confident that he will quickly prove to be an asset for TCU, and we are looking forward to the impact
he’ll have in refining our credit union’s operating model."