SMITHTOWN, N.Y.–Teachers FCU has won a Celent Bank of the Year Award.
The credit union said it won the award in partnership with NCR, following the successful transformation of its digital-first strategy.
Working with NCR Digital Banking, the credit union was able to modernize the online and mobile experience so more members can bank with Teachers when and how they choose. Through NCR’s Digital Banking platform, Teachers expanded its offerings, reaching more members across the country with enhanced digital services, according to the company.
“Embracing a ‘think globally and act locally’ mindset, we have truly embraced a culture of innovation and digital-first philosophy that will be a solid foundation as we expand our footprint,” said Suresh Renganathan, chief technology officer of Teachers. “With NCR’s modern, open technology, we’ll be able to serve members across the country with seamless experiences and robust tools at their fingertips.”
Since prioritizing the implementation of NCR’s digital enhancements, the credit union reported it has increased online and mobile banking engagement with the registration of 30,000 new members and experienced substantial digital account growth. Additionally, Teachers has experienced a significant increase in NPS for its digital banking experience, which reached 80.17 by the close of 2021.
“We continue to look for ways to elevate the experience of our members, whether that be in branch or digitally,” said Inna Sprague, chief experience officer of Teachers. “The results of our partnership with NCR have made a lasting impact on our membership and we look forward to future collaboration.”