SACRAMENTO, Calif.-– Golden 1 Credit Union announced it has hired Dustin Luton as its new Senior Vice President/Chief Financial Officer and Vicki Brackett as Vice President, Member Service Contact Center, bringing years of deep financial and customer service expertise to the credit union’s leadership team.
Luton comes to Golden 1 with a background in financial and strategic leadership. He graduated from the University of California, Santa Barbara with a bachelor’s degree in business economics.
In his most recent role as president/CEO of Simplicity Bank, Luton helped transform the bank from a select employee group (SEG) based institution to a community bank by rebranding the institution, and expanding both its product and service opportunities. Simplicity Bank was recently acquired by HomeStreet Bank and he successfully led the organization through this merger process.
Brackett brings senior leadership experience with contact centers spanning multiple industries including higher education, career placement, consumer electronics and consumer services. Most recently, she served as the Director of Contact Center at a Fortune 500 Company, leading a workforce of more than 2,000 employees. At Golden 1, Brackett’s responsibilities will include leading the production, service and support elements of the credit union’s contact-based delivery channel.