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CINCINNATI—More credit unions are changing their approach to front-line staff training to meet the growing demands of digital service delivery, according to one person—in large part because they have little choice.

WASHINGTON–With the House busy this week attempting to pass legislation around the federal debt limit, and with the Senate focused on judicial nominations, there are numerous hearings this week on Capitol Hill that credit unions are watching.

Minnesota Smith

From left, Mark Cummins, Tom Smith and Mary Hansen.