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WASHINGTON–New World Council of Credit Unions President and CEO Elissa McCarter LaBorde got right to the point when it comes to a large, international body whose focus and policies may seem far removed from the comparably small global credit union community whose leaders seldom give it much attention.

TACOMA, Wash.–CU Strategic Planning is reporting its HERO Community Development Certified Financial Counseling program has been updated to be more interactive, help community development financial institutions better track employees’ progress through the training, and empower front-line staff to better assist low- and moderate-income consumers.