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SPOKANE, Wash.–Credit unions are consistently being told they need to know even more about their members. But one person said understanding non-members is equally critical.

SPOKANE, Wash.—Credit unions in the Pacific Northwest are being challenged to increase their already high marketshare.

SPOKANE, Wash.–Credit unions should focus on consumers’ “heart-share,” and then make sure to fulfill the CU’s “brand promise” once those members are on board, according to a noted authority–a bagel maker.

SPOKANE, Wash.­–This is not your father’s Filene Research Institute.

SPOKANE, Wash.–It’s no longer a case of consumers demanding digital access and services: they’ve become dependent upon it, according to one person.

ROCHESTER, N.Y.–David Vigren, one of the only CEOs to ever lead a conversion to a credit union charter, has died. Mr. Vigren was 76.

COLUMBUS, Ohio—Corporate One Federal Credit Union has announced the election of Charles Harkness, VP, Office of Portfolio Project Management, to the Federal Reserve System’s Faster Payments Governance Framework Formation Team (GFFT).

PLANO, Texas–Three years after launch, Catalyst Corporate is reporting its loan participation program has surpassed the $2-billion mark.

BIRMINGHAM, Ala.—Credit union feedback following Wednesday’s NCUA budget briefing should lean more toward the positive than in the past, even as the agency has proposed a record budget figure, predicts one former NCUA chairman.

BENTONVILLE, Ark.—Walmart is changing the way customers return online orders.