THE mall

SWIVEL Transactions, LLC, is a financial technology and services company providing specialized, integrated transaction enablement solutions that remove friction for account holders, borrowers, and departments across financial institutions, as well as collections agencies and offices, while also mitigating risks associated with payments processing in the digital environment and moving funds in digital domains. 

More than 830 financial institutions use SWIVEL's payment processing solutions across the United States.

The company is a wholly owned subsidiary of SWBC, headquartered in San Antonio, Texas. For more information about SWIVEL and its innovative solutions, visit www.getswivel.io

Elan Credit Card

Elan is the leading agent credit card issuer trusted by more than 1,300 financial institutions. With over 50 years of industry experience, Elan’s comprehensive program empowers financial institutions to focus on deepening cardmember relationships while Elan manages all aspects of card issuance — including underwriting, marketing, compliance, and customer service. By fully funding program operations and providing advanced digital servicing tools, Elan helps partners streamline operations, reduce administrative burdens, and drive sustainable portfolio growth. Visit elancreditcard.com to learn more and explore additional payment solutions.

Contact:

Mitch Pangretic
National Director, Elan Partnerships

200 S 6th Street
Minneapolis, MN 55402
Email: mitch.pangretic@elanfs.com
Web: www.elancreditcard.com

With decades of leadership in the credit union system, Pat Jury and John Lass bring deep experience and a trusted perspective to today’s complex challenges. As former senior executives—John with CUNA Mutual (now TruStage), and Pat with the Iowa League, CUNA, and the National Cooperative Bank—we not only understand the issues facing credit unions, we have lived them.

“We do all the work ourselves—providing practical, tailored guidance in strategic planning, leadership coaching, organizational transformation, and team alignment. Our approach is direct, collaborative, and action-oriented,” Lass said.

The current level of change is unprecedented; this moment calls for clarity, courage, and experienced guidance. Please contact us for a complimentary, no-obligation conversation about your strategic future.

“We’ve talked about strategic inflection point for years.  Now it is here.  Let’s talk about your strategic priorities and how to address them,” Jury said.   

David Emery, CFP, Managing Partner, has been a leader in the financial planning arena for over 25 years. He formed EFG, a boutique benefits design organization that focuses primarily on credit unions’ qualified and non-qualified retention and retirement plans. We excel at education-based due diligence for Boards in order to design and implement the correct plan for our clients. We utilize the finest administration organizations in order to help assure compliance and accounting standards are exceeded.
We typically adopt five client engagements annually, and each of those is referred to us by current relationships. Our growth goals are client centric and vertical by design; The results of our process are reflected by superior client satisfaction.

• The Golden Rule: We strive to treat others as we want to be treated
• Integrity: A promise made is a promise kept
• Trust: We do what we say we are going to do, and believe in earning long lasting relationships
• Honesty: We are low on marketing, and high on effort and substance
• Commitment: We are here to stay; 25 years and growing deeper every year
• Passion: We believe we are making a significant financial difference in the lives of members, credit unions, and executives.
• Impact: We believe in giving back to those less fortunate

Bator Training & Consulting, Inc., established in 2001, provides premier services in the areas of brand concept, culture enhancement, and strategic planning. In other words, we make sure you are promoting the right image and supporting it through employees who deliver an exceeds-expectations experience. Through this process we can drive more of the right business to your business.

VisiFI is a leading provider of financial information technologies and solutions for the credit union and financial services industries.  Our vision is to provide real-time, dynamic end-to-end solutions that give our clients a platform to grow, execute and perform for its members. For more information, visit https://visifi.com/

CUES is an international membership association dedicated to the talent development of credit union CEOs, directors and future leaders.  Our offerings - from our highly acclaimed institutes to an array of online services and progressive strategic solutions - are the premier professional development programs in industry today helping credit union leaders reach their greatest potential.

Discover the Partnership Advantage

The Mortgage Partnership Finance Program (MPF®) is designed to promote access to the secondary market for small and mid-sized credit unions. 

• Purchases conventional, government mortgage and jumbo loans
• Provides servicing retained and servicing released options
• Delivers options for various risk and non-risk sharing structures
• Enhances your competitive advantage in mortgage financing
• Offers online education to enhance your mortgage knowledge
• Improves profitability and flexibility for serving your community

Visit www.fhlbmpf.com or call 877-463-6673. 

In our 36^th year of proudly serving more than 350 member credit unions across the country, Volunteer Corporate Credit Union continues to set itself apart from others with exemplary Service, Value and Convenience to our members. Whether it’s providing assistance and support through our Member Services Center, offering a comprehensive and innovative portfolio of financial and investment tools or partnering with our members to provide strategic planning and consulting services, VolCorp is uniquely positioned and well-equipped to provide the solutions our members need. But in the end, we at VolCorp realize and understand that that it’s not about the product; it’s about the members we serve and the impact we can have by offering the value they are looking for and by earning their trust as a “strategic partner”.

Dedication to doing what is right for our members is our top priority and the motivation for everything we do.

CU Alert is designed to help you protect your staff and your members. We can all picture emergency scenarios where we need to let people know what to do quickly. Some of those scenarios involve physical danger and may occur when people are scattered throughout the workplace in their offices, in meetings, or working with members. Some of your staff may be on their way to work, on their way home, working at a remote branch, or just out for lunch. Regardless of where they are or what they are doing, sometimes you need to let all of them know about an emergency quickly.

CU Alert notifies your staff under all kinds of emergency conditions. Everyone you wish to communicate with can be reached via email, telephone, text message, or a popup message on their computer.   

CU Alert gives you the tools you need to plan for emergencies.

Symitar^® serves more than 850 credit union clients and has the largest market share of credit unions on a single platform with assets exceeding $50 million. We offer two core products; Episys^®, for medium-to-large sized credit unions, and CruiseNet^®, which serves small to mid-sized credit unions. Both platforms are available as in-house or hosted solutions. Symitar’s technology is unmatched in flexibility, connectivity, stability, and functionality. Our data processing systems, integrated with best-of-breed ancillary solutions and supported with unparalleled client service, meet the needs of any progressive credit union. Learn more at www.symitar.com. 

For over 25 years IWS Acquisition Corp. (IWS) has been committed to protecting credit union members with vehicle protection products: Vehicle Service Agreements (VSA), Mechanical Breakdown Insurance (MBI), Guaranteed Asset Protection (GAP), Appearance Protection (RestoraGuard) and Auto Deductible Reimbursement (Auto Support+). IWS delivers non-interest income for the credit union, protection for the member and a great member experience. This commitment has driven us to become an innovative, progressive and respected company. To find out how IWS can help your credit union contact Michael Leon, VP of Sales at mleon@iwsgroup.com or call 630-626-0722.  www.iwsgroup.com

About Dolphin Debit

Dolphin Debit Access is a full-service ATM management company that owns and operates ATMs for financial institutions. Dolphin’s turnkey ATM service includes deployment of new ATM equipment combined with terminal driving, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all types of equipment in various on-premises and off-premises venues. In addition, Dolphin Debit has the rights to install and operate drive-up ATMs at Walmart/Murphy USA locations in multiple states. Dolphin Debit customizes solutions to the specific needs of clients, with a flexible, cost-saving approach that enables redeployment of company assets to improve the bottom line. For more information, visit dolphindebit.com.

Fiserv (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv provides integrated technology and services that create value for our clients. Fiserv drives innovation that transforms experiences for more than 14,500 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients. To learn more, visit us at www.fiserv.com.

CU Revest is an Asset Management CUSO dedicated to the management of consumer credit risk, the restoration of abandoned capital and the recovery of prior prime credit union members. 

QuantyPhi is a balance sheet optimization CUSO solely focused on helping credit unions succeed in an ever-changing financial world. We are wholly owned by credit unions. We serve only credit unions. We provide financial and investment services that are custom-tailored to each individual credit union’s unique needs and goals. From policy reviews and portfolio benchmarking, to loan participation programs and bond investing, QuantyPhi can help you deliver consistent high-level performance. Our total-return approach to performance measurement has a proven track record of success. Keeping balance sheets optimized for stability, flexibility and opportunity is our specialty. And unlike big brokerage firm “credit union” programs that may not be designed with your best interests in mind, QuantyPhi, as your CUSO, keeps your credit union’s best interests upfront and center. Visit quantyphi.com to learn more.

On The Mark Strategies is a team of Avengers helping community financial institutions become the powerhouses they are destined to be.

When you work with us, you get a group of experts who customize solutions to the particular needs of your institution.

Services offered include strategic planning, branding, marketing help, training and more. Join the hundreds of credit unions all across the country getting results. Solve your growth problems when you book a free consultation today.

As an integrated solutions provider, Synergent empowers credit unions by providing people-focused operational solutions delivered through a single source. We are a purpose-driven, people-centric fintech cooperative focused on delivering optimized service experiences.

Synergent is a strategic host of Jack Henry™ Symitar® core processing and we provide best-in-class debit and credit card services that are fully integrated with the core. We also are a trusted provider of marketing, digital banking, check processing, statements, and other technology and payments solutions. We take the best solutions available to credit unions and make them even better by how we integrate, deliver, and support them. And we continue to work closely with you throughout the life of our relationship to make sure you’re getting the most efficient and cost-effective use out of your investments. 

Synergent’s experienced, award-winning Marketing Services team also has helped over 120 credit unions create more than 1,500 strategic targeted marketing campaigns for conversions, mergers, onboarding, reboarding, and lending. We create innovative, data-driven campaigns proven to increase earnings while cultivating relationships with credit union members.

When credit unions partner with Synergent, they gain a true extension of their team, with exceptional service just a single call away.

TranzCapture is your consolidated source for top-of-the-line remote deposit capture, check/deposit processing and frontline check fraud protection – all backed by years of payment industry expertise and exceptional back-office support.

Established in 2015, TranzCapture, LLC is a credit union service organization owned by four of the nation's largest corporate credit unions: Catalyst Corporate, Alloya Corporate, Corporate One and Vizo Financial Corporate. This powerful collaboration, which represents 65% of the nation’s credit unions, promotes agility in system enhancements and significant economies of scale.

The web-based platform combines innovative technology with advanced features for superior user functionality. Remote deposit capture services, which include ATM/ITM, mobile, teller, merchant and branch capture, offer robust reporting, convenient access to same-day images and a seven-year archive.

With TranzCapture, credit unions can access large-scale operations and capabilities, without significant resources that accompany in-house payment systems. TranzCapture is designed for credit unions, by credit unions.

Communication, collaboration, and compliance made simple for every credit union’s Board Of Directors.  CU Board Members is an easy to use, secure integrated Board portal that includes online board packets, video conferencing, policy tracking, calendar of events, discussion forums, online voting, and compliance monitoring.  The system is designed for desktop computers, laptops, tablets, and smart phones. Here are a few highlights:

ONLINE BOARD PACKETS - Access your board packets anytime, anywhere. CU Board Members provides simple, seamless tools to build, store and access board packets in the credit union’s private online library.

BOARD PORTAL - VIRTUAL BOARDROOM – Your board members can “walk into” the room anytime they wish and video conference with everyone else there.

CREDIT UNION POLICIES - Organize all of the policies and procedures into folders in the credit union’s secure online library.

COMPLIANCE - Let the system automatically track compliance requirements and keep you up to date.

La Macchia Group is a comprehensive consulting and design/build firm with the mission to provide a complete and unique solution for financial institutions’ facilities needs. Our process of Plan, Brand, Design, Build, People has been developed to utilize the unique DNA of our clients’ market-specific characteristics, as well as our unsurpassed industry knowledge to identify cost-effective solutions. The integration of informed analytics, knowledgeable real estate positioning, brand awareness, targeted design, efficient construction management and employee training leads to an end result that is a branded, client-specific solution that encapsulates the identities of our clients and the people they serve

We stand as the essential design-build firm within the credit union community — knowledgeable, passionate and progressive. Our turnkey construction services deliver meticulously crafted solutions that reflect the uniqueness of your credit union and its strategic vision.

Our Thrilled Client Commitment means we exceed expectations through strategic guidance, total accountability and enthusiastic partnership at every stage of your project. Our due diligence on every level streamlines the implementation process for your peace of mind.

Our award-winning professionals manage every detail of your project, from finishing design touches to critical security technology. For more information contact us today!

For info: http://www.integratedbg.com/

Since 1982, CU Members Mortgage has provided mortgage lending solutions to credit unions, CUSOs and their members across the country. We now offer new customized participation levels with ample opportunities to earn income for your credit union, while providing the most popular loan programs for members. Specialized training and professional marketing support, along with our retained and sub-servicing models help you build a strong and secure mortgage department. Call today to find out how CU Members Mortgage is a step ahead of the competition, or for more information visit our website www.cumembers.com.  Equal Housing Lender. CU Members Mortgage is a division of Colonial Savings, F.A. NMLS 401285.

Khorus is an Enterprise Leadership Platform that empowers credit union CEOs and senior executives to drive performance, align employees, manage talent, and build a strong culture.  With Khorus, CEOs have a software solution that turns high-level strategy into concrete goals for all employees, and presents them with the crowdsourced, forward looking intelligence they need to deliver exceptional performance.  Now CEOs and executives can effectively manage complex knowledge work and build a team that regularly makes predictions on key strategic objectives.  This methodology makes organizational outcomes more predictable and gives CEOs the targeted, strategic, forward-looking insight needed to run their credit unions as effectively as possible.  Consisting of 5 core CEO responsibilities mapped against 5 levels of business predictability, Khorus delivers a new vision of what a well-run credit union looks like, and gives senior leaders an integrated set of practices to achieve it.

Xtend is a marketing and call center CUSO, as such, we are vested in the success of our partnering credit unions.  Xtend prides itself in our ability to create  strategic communication plans for our clients, which always include a member experience focus.  Whether it be an all-encompassing new member communication program, product engagement email marketing plan, or simply a loan lead generation campaign.  Simply put, we help you engage and execute your brand and vision to your members.

Contact:  Liz Winninger at liz.winninger@xtendcu.com or (616) 285-5711 x 517

At Imaginet, our customers look to us to help them with their toughest projects using the newest technologies. We are their trusted technology partner who tames their chaos, turns disruption into steady state and makes the unknown more predictable.

We are at the forefront of emerging technology trends, new product releases and shifts in the software development industry.

Imaginet is a 10-time Microsoft Gold Partner, specializing in Office 365, SharePoint, Azure, Skype for Business, Teams, Visual Studio, and Custom Application Development consulting services across North America.

From ideation to implementation to maintenance, we deliver innovation services to our customers across a variety of industry verticals, including credit unions.

With 20+ years of experience, 1,200+ satisfied customers and 2,500+ successful engagements under our belt, Imaginet has a proven history of helping customers maximize value from their Microsoft investments and navigate the complexities of digital transformation.

Since 2019, Credit Union Benefit has helped credit unions turn a major expense into a valuable asset.

Leveraging NCUA reg. 701.19, we design customized investment strategies that offset and often eliminate employee benefit costs — all while staying fully compliant.

Our clients' experience:

• Higher net income and stronger liquidity
• Conversion of underperforming Bonds and CDs into higher-yield, low-risk investments
• No volatility or principal risk
• The ability to offer 100% company-paid benefits — while keeping their existing benefits provider

With more than $400 million in credit union assets under management, and clients ranging from $25 million to $3.5 billion in assets, Credit Union Benefit continues to help credit unions nationwide improve their financial strength and reduce operating expenses through the Total Benefit Prefunding program.

Contact:Tony StreeterSVP, Strategic Growth

(210) 317-9060

tony.streeter@totalbenefitprefunding.com

Founded in 1989 in Phoenix, DDJ Myers is a national firm specializing in C-suite recruitment, board governance and leadership, succession planning, and executive development for nonprofits and financial institutions. With a focus on advancing diversity and building inclusive leadership teams, the firm partners with mission-driven organizations to enhance strategic execution and drive long-term organizational effectiveness.

For more than 30 years, DDJ Myers has served as a trusted advisor to high-performing organizations, guiding them through complex challenges such as leadership alignment, cultural transformation, and governance excellence. Recognized as industry thought leaders in change management and leadership development, the team is committed to cultivating the next generation of visionary leaders.

America’s Credit Unions is the unified voice for not-for-profit credit unions, representing more than 95% of the industry's assets and their more than 142 million members nationwide. Working cooperatively with the state league system, we protect, empower, and advance credit unions and the people and communities they serve—from strong advocacy, to addressing credit unions most pressing compliance questions, to industry-leading conferences, and innovative products and solutions.

Our mission is to advocate for and advance an environment where credit unions thrive, so that people everywhere trust and partner with credit unions to help them afford and achieve their best lives. With the combined power of a national association, state leagues, and member credit unions, we form an unparalleled network looking out for credit unions’ best interests and achieve meaningful change for the industry.

irtual StrongBox is known for protecting financial data the “financial institution way” and provides credit unions a host of automated file exchange and file storage services. With patented “encrypted-at-rest” document storage, secure forms, push & pull file exchange and e-signature capabilities, Virtual StrongBox stands alone in helping financial institutions automate processes, reduce manual intervention, enhance client services and offer significant cost reductions.

A few examples of how the Virtual StrongBox platform is being utilized today include; collecting business/consumer lending documents from members and non-members; collecting documents in online account opening processes; a secure board portal; an online consumer/business safety deposit box and eReceipt Notification and Storage.

Today 260 clients serving more than 3.5 million consumers and business owners have access to Virtual StrongBox. With that access opened, our clients are finding new ways to modernize their technology and reduce workflow costs.

To learn more, visit www.myvirtualstrongbox.com or call (704) 817.4588.

Alogent’s innovative, end-to-end enterprise deposit automation and content management solutions serve top-tier domestic and international banks, regional/community banks, and over 1,400 credit unions nationwide. Our clients consistently exceed their productivity, financial, and customer experience goals. Learn more about Alogent at www.alogent.com.

LEVERAGE it the for-profit affiliate of the League of Southeastern Credit Unions. Just like associations, here at LEVERAGE our number one priority is YOU—our credit unions.

LEVERAGE provides credit unions with products and services to fulfill your day to day needs. With best-in-class products and services through preferred business partner relationships, we can help you reduce expenses, increase non-interest income, improve regulatory compliance, increase loan growth and more!

We help tackle your biggest needs so you have the time to partner with your association on advocacy and other efforts that are critical to the future of all credit unions.  LEVERAGE—helping you strengthen the present so you can advocate for the future.

Regarding contact information, we would prefer to use the consult@myleverage.com email address or the following page: http://myleverage.com/about-us/contact-us/

Image Arc Marketing Solutions specializes in business and credit union adjunct marketing support for projects large and small. The agency applies its p/WAVETM approach to developing results-oriented campaigns that meet the unique marketing goals and objectives of its clients. Our strategy involves a detailed review of your print, web, video, and email marketing media, including how Image Arc Marketing Solutions can serve as your adjunct marketing support team to help you improve your strategic focus.

CUCollaborate is a challenger consultancy that champions credit union growth through disruptive innovation.

Through our powerful combination of custom-built software and innovative new strategies, we help credit unions both reach previously unreachable people and better serve those members already within reach.

Dollar Associates is a full-service credit union consulting firm located in Birmingham, AL that specializes in strategic growth initiatives such as field of membership expansions, community charters, associational groups, SEG expansion, underserved areas, mergers, strategic planning, policy development, product evaluation, regulatory relations, governmental advocacy. management/board training and exam issues.  Headed by former NCUA Chairman Dennis Dollar, who was voted the most influential credit union leader of the past 25 years, the team at Dollar Associates is always one step ahead of regulatory changes that may impact its clients and among the industry’s most innovative leaders in helping credit unions realize their necessary growth objectives.  With hundreds of credit union clients that recommend their services, Dollar Associates has been recognized as the “go to” source for FOM issues, mergers, exam issues and strategic growth for over a decade. 

Credit unions face unique challenges that many facilitators are not familiar with. Kathy Darwin has been providing credit union strategic planning and executive leadership services for nearly two decades, and is proud to be the only credit union-centric planner in the country. Dozens of credit unions around the country appreciate her unique approach to strengthening their organization, developing its growth strategies, and creating actionable plans for their products and services. 

Kathy's services are redefining the strategic planning experience. Matching ideas and implementation, she provides support, accountability and reinforcement throughout the year to ensure you are on track with your strategic plan. She offers a completely unique twelve-month process that doesn’t leave you hanging after just one session.

SHAZAM pioneered the PIN-debit point-of-sale transaction, still used worldwide today. We’re the nation’s only independent, member-owned debit network, processor and core provider supporting community banks and credit unions. Since we don’t answer to shareholders, we can reinvest profits in technologies our clients need as they prepare for the next generation of consumers. SHAZAM ensures our clients have the products and services they demand and expect in a cost-effective way. Founded in 1976 and headquartered in Iowa, we’re a leader in payments and financial technology, with a simple mission: Strengthening community financial institutions.

MDT provides credit unions with a private cloud alternative for core banking and IT needs. The CUSO’s service-first, hybrid approach to outsourcing enables credit unions to boost efficiencies and security and reduce costs while maintaining a high level of control. MDT hosts the Symitar Episys core processing platform, along with dozens of seamlessly integrated solutions to run the entire institution, including digital banking, payments, lending, security, continuity and regulatory services. Built by credit unions for credit unions, MDT takes care of technology so clients can forge stronger relationships with their members.

CUNA Strategic Services and our carefully chosen providers save your credit union time and money by providing the products, services and technologies you need to compete effectively in the marketplace. Our solutions benefit America’s credit unions by contributing to your bottom line, adding to your peace of mind, and enhancing member relationships. The company is owned by Credit Union National Association and the state leagues. Learn more at www.cunastrategicservices.com.

For more than 25 years Hyland, creator of OnBase has been a dedicated resource for the financial services industry providing enterprise content management (ECM) solutions to help banks, credit unions and lenders better manage the content that surrounds their processes. Because its first customer was a community financial institution, Hyland understands the needs and goals financial institutions have to stay competitive.

Its flagship product, OnBase, connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members.

CUSO Sync1 Systems has created 1-Lending, the first 100% cloud-based loan origination system, designed by credit unions to serve the credit union community. A loan origination platform built to conform to your credit union’s needs, and what your member wants. We have streamlined and simplified the credit union lending process increasing the speed from application to approval from minutes down to seconds. As a CUSO, Sync1Systems, understands the challenges that credit unions face every day. Our agile, highly configurable, cloud-based system allows you to focus on the member experience. The Sync1 loan origination platform (LOS), 1-Lending, utilizes the latest cloud-based infrastructure and current design principles to deliver a secure, scalable, intuitive and responsive suite of products. Sync1 understands that technology should be both intuitive and innovative and has proven itself by delivering solutions that are engineered for maximum functionality yet designed for ease of use. To learn more contact us at 1-888-200-7801.

We are a CUSO and our Medicare program has been in operation since 2013 serving credit union members throughout the US. We do Medicare the credit union way and concentrate our efforts on member education and improving your relationship with senior members. We typically fully manage the program for the credit union but we also have options for your Insurance Agency to manage the program.

“We are so pleased with the MedicareCUSO solution for our members. It really helps us connect with senior members and enables us to provide a critical service they need help with each year.”

--Todd Johnson, CLO, Cyprus Credit Union

If you are considering Medicare for your members you owe it to them to choose a solution that is truly focused on member education and enhancing your members’ experience. 

• www.medicarecuso.com      
• 888-914-0858

CU Capital Market Solutions is a credit union service organization (CUSO) committed to the credit union movement. We provide balance sheet advisory through our Total Solutions™ platform, Proprietary Funding and Secondary Capital Access, creative and innovative new asset classes, a nationwide loan participation desk as well as superior brokerage services.

CU Capital Market Solutions is a registered investment advisor. CMS provides Balance Sheet Strategies and Earnings Optimization, Non-Member Funding, Insured Deposit Programs, Secondary Capital and Securitized Assets programs. We also perform portfolio reporting, asset/liability management reporting, investment education and consulting services to credit unions nationwide. Offerings encompass a variety of investment resources, including a wide range of analytical products. By focusing on credit unions, CMS has a thorough understanding of client’s needs, the risks they face and the regulatory structure under which they operate. Securities are offered through Calton & Associates, Member FINRA & SIPC.

For info: www.cucmsllc.com

DEI is a national design/build company that goes beyond the expected to turn your project into a growth opportunity. We create sales environments by incorporating all aspects of facility planning, from site search & selection, strategic analysis & planning through architecture, construction, interior design, branding & retail concept design. At DEI, we design and build to grow your business.  Our Services include: 

Strategic Planning

Branding

Architecture

Retail Concept Design

Interior Design

Construction

D+H is a leading financial technology provider the world's financial institutions trust to help them grow and succeed. Today, nearly 8,000 banks, specialty lenders, community banks, credit unions, governments and corporations rely on D+H to deliver solutions across five broad service areas: Lending Solutions, Core Solutions, Channel Solutions, Payment Solutions and Optimization Solutions.

Momentum helps credit unions achieve their goals through high performing buildings. We offer integrated planning, design, and construction services to maximize project collaboration, and make the entire process easier for your team. Most buildings don’t provide the performance you should expect. We aim to change this. Momentum turns facilities into competitive advantages and superior experiences, with insights, answers and expertise.

Contact: Mark Alguard, LEED AP BD+C

Senior Director of Strategic Services

malguard@momentumbuilds.com

1520 4th Ave., Suite 300

Seattle, WA 98101

eCU Technology is a Credit Union Service Organization formed by First Service Credit Union of Houston, Texas. We are dedicated to the growth of your credit union by providing industry leading online applications.

By focusing on speed, power, and flexibility, eCU Technology’s Origins account and loan applications outperform the competition and onboards your members in five-minutes or less while reducing online abandonment.

FAST

Origins features multiple technologies giving your organization the competitive advantage: photo ID data capture, an intuitive user experience, streamlined account/loan application workflows, and more.

POWERFUL

With advanced risk management, back-office tracking, and automated approval options, Origins does the performance for you, making the application process easy for you and your members.

POWERFUL

Every aspect of Origins—from the layout and order, to the approval parameters, to the third-party providers and core systems—can be customized to your credit union’s needs, creating a unique and dynamic platform that helps you reach your goals.

CEO Advisory Group serves as a trust-based advisory to credit unions facilitating strategic growth planning, collaborations and mergers & acquisitions.

Lass Advisory Services LLC provides strategy consulting to credit unions nationwide.  We work closely with senior management and directors to prioritize and achieve your growth objectives, optimize your distribution channel strategy and utilize data to improve member experience.  

Feedback from our Board planning sessions is consistently excellent. Recent credit union clients include:  BECU (Seattle); Redwood (Santa Rosa); Wescom (Pasadena); Ent (Colorado Springs); Summit (Madison, WI); and many others.  

John Lass was SVP Strategy at CUNA Mutual Group for 10 years and worked with Boston Consulting Group.  John also advises tech firms in Silicon Valley, and can help your credit union integrate and benefit from FinTech innovation.  

We deliver actionable world-class strategic planning tailored to your credit union’s situation and needs efficiently and at an affordable price.  Contact us today at 608-609-9478 or via e-mail to:  john@lassadvisoryservices.com. Visit our website at www.lassadvisoryservices.com.      

Since 1997, Info-Pro Lender Services mission has been to provide an unrivaled customer experience for financial institutions. Info-Pro is a national provider of real estate tax monitoring, escrow processing, flood determination, flood monitoring, insurance monitoring, and lender-placed insurances services to over 300 customers nationwide.

Info-Pro helps residential, commercial and agricultural lenders of all sizes manage risk and reduce costs while improving operational efficiencies related to servicing their mortgage loan portfolio. Info-Pro customers can focus valuable time and resources on managing and growing their portfolio and less time servicing it. Info-Pro give lenders the timely information and confidence they need to manage loan portfolios with confidence.

D. Hilton Associates Inc. has been a trusted partner of the credit union industry for 40 years. With a deep understanding of credit union culture and values, D. Hilton offers customized solutions that help credit unions thrive in today’s competitive market. ‘

We specialize in consulting with financial institutions across the country, offering solutions in executive recruiting, compensation and variable plan design, strategy development, and SERP implementation.

Our proprietary data and comprehensive support services empower us to provide tailored strategies that meet the unique challenges of each organization. With our in-house team of human resources, organizational development, and research consultants, we build long-term relationships with our clients, becoming trusted advisors dedicated to helping them achieve success.

Learn more about our services, current executive searches, or check out one of our webinars at www.dhilton.com.

Envisant helps credit unions achieve their vision through a combination of experience and incomparable expertise. 

Envisant’s forward-thinking product strategy features credit and debit programs, CUMONEY® Prepaid Visa® reloadable and gift card programs (both plastic and virtual), agent credit card programs, ATM services, and more! We support our credit union partners with in-house customer service, an experienced Portfolio Development Team, and help developing and managing successful marketing promotions. Achieve your vision with us!

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives financial institutions the ability to optimally schedule their staff and to manage them through straightforward color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers.  Visit www.fmsi.com or call 877.887.3022 to schedule a demo.

Lending Solutions Consulting, Inc. (LSCI) is the industry leader in providing consumer lending advice to credit unions across North America.  Rex Johnson founded the University of Lending, a comprehensive five day lending school, in 1996 and has since trained over 25,000 credit union employees.

Since 1974, Mercury Mechanical Protection has been providing vehicle protection. We offer vehicle service contracts designed with the member and credit union in mind.

We've learned a lot over the last 50 years and continue evolving with our rapidly changing world.

For example, we have introduced Mercury Protect, a monthly subscription product, in addition to our regular programs. It's a simple approach for credit unions to generate ongoing, passive revenue while safeguarding the investments of their members.

Want to learn more? Visit us at https://www.mercuryinsurance.com

SWBC specializes in providing financial institutions with the products and services they need to increase loan volume, growth, and retention. Our products allow financial institutions to leverage our vast resources to meet their borrowers’ loan demand, or turn inactive members from a liability to an asset. Outsourced Lending—our turnkey lending service—includes prequalification, marketing, application processing, loan closing documentation, and loan funding. We can manage your institution’s auto lending process from start to finish. 

In addition, we provide ancillary optional products to entice borrowers to close loans with you including: vehicle return programs, tire and wheel coverage, paintless dent repair, and roadside assistance

AccuSystems’ flagship product, AccuAccount, is a leading commercial loan management platform trusted by credit unions and community banks to manage over $100 billion in combined assets. With over 2.1 million loans and over 15,000 users on the platform worldwide, AccuAccount is the leading choice for integrated document imaging and exception tracking. In addition to streamlining commercial loan management, the company’s products also simplify record keeping for deposits, trusts, compliance documentation, accounts payable, human resource records, contracts, insurance files, reports, and much more. The company maintains a 98% customer support satisfaction rating and has served financial institutions since 2002.

To request a free quote, visit accusystem.com and chat with an associate.

AccuSystems also offers a robust library of whitepapers, ebooks, recorded webinars, and other educational resources. Download a free resource by visiting: accusystem.com/downloads. 

Strum Agency is a national award-winning financial branding and marketing agency that has designed some of the most distinctive, high-functioning brands, names and data-driven campaigns in the financial industry. For over 30 years. Strum has helped our financial clients break through the clutter with bold, emotive storytelling, high impact marketing solutions, and purpose-driven cultural engagement that drives industry-leading results and performance.

CPSstatements.com is a leading provider of Payment Cycle Solutions & Customized-Dynamic Customer Communications. With more than a quarter century of experience, we provide Innovative Solutions that enhance your Collection A/R & Communication organically through strategies such as, Same-Day Processing & Dynamic Messaging that allows you to communicate with the members based on financial situation or other metrics within your data file, leading to faster collection. Substantiate your image and brand with the use of Dynamic Logos or Water Marks, instilling a subliminal sense of member confidence & loyalty in your Credit Union. Our all-inclusive, state of the art facility & secure streamlined workflow process is audited annually. This allows us to keep strict safeguards and platform controls in place. Our fleet of high velocity production equipment insures that we meet our Service Level Guarantee of same day processing of all files on our Secure Website by 10AM EST. Contact Us Today!

Credit unions of all sizes place their trust in Catalyst Corporate Federal Credit Union and its subsidiary, Catalyst Strategic Solutions, for a comprehensive business portfolio, including end-to-end digital payments processing, financial consulting, investments, strategic guidance and liquidity services.

With more than $50 billion in assets under management, Catalyst is a leading provider of top-tier, customized balance sheet solutions that help credit unions improve bottom-line performance. And as the largest credit union payments aggregator in the country – serving 3,900 institutions nationwide – credit unions gain the advantages of large-scale operations and back-office support that enhances efficiency and user experience.

A holistic platform for established and emerging payments channels, including P2P, TCH RTP and FedNow, offers clients a single source for all their payment, settlement and liquidity needs. Strength, size, experience and industry alliances enable the corporate to focus on innovation and convenience for its clients at competitive prices.

For more information go to www.catalystcorp.org.

Credit Union Student Choice is a credit union service organization (CUSO) that positions credit unions as leaders in education finance by offering a comprehensive solution that helps them deliver fair-value private education loans and corresponding financial education to students and families. Since our founding 2008, Student Choice has now worked with nearly 280 credit unions, helping more than 80,000 students and families and originating $2.5 billion in loans. Most importantly, the CUSO has enabled credit unions to develop meaningful long-term member relationships by providing much-needed assistance at one of the most critical points of their young financial lives. For more information, visit https://creditunions.studentchoice.org/

New Vista Solutions is a leading national vendor aggregator and manager of best-in-class settlement solutions for mortgage, home equity, refi, and commercial loans such as title, flood, evaluation, and appraisal from top industry providers.

We offer these products and many others on an easy-to-use web app or through LOS integrations with complete vendor management oversight. By streamlining the process of procuring and managing these items, we can drastically reduce your costs, mitigate risk, compress turn times, and increase loan profitability. We offer you a complete, end to end solution. We also offer our exclusive Green Report and Quick Summary with Green Incentives available for residential and commercial properties. We also have innovative and cost-saving products like our FastTrack Home Equity and Refinance Bundles.

New Vista Solutions is your one stop shop for:

• One Non-Binding Agreement

• One Central Ordering Point

• One Customer Service Contact

• One Monthly Consolidated Invoice.

Convenient. Compliant. Cost Effective.

New Vista Solutions

866-721-9295

www.newvistasolutions.com
info@newvistasolutions.com

Member communications and touch points are a crucial element of not only maintaining your existing member base, but growing it as well. Our solutions are aimed at assisting Credit Unions in streamlining internal processes as well as strengthening member relationships. Furthermore, the hallmark of who we are and what we do is the relationship between our organization and the credit union. Accountability, responsiveness and world class customer support define how we do business.

Our services help Credit Unions in four major areas: Marketing, Security, Operations & Accountability 

Marketing: Our marketing services allow Credit Unions to promote additional products and services to current members using space on existing member communications. Member friendly statements and eStatements are a huge part of this – and we know statement and design industry best practices to help inspire and motivate your members to take action. 

We help you segment your member database, create compelling ads, consult on which delivery channel is best to use (print, email, or mobile) and deploy to your members. We become your marketing and communication engine, allowing you to communicate with your members based on that member’s unique individual preferences. New members can also be cultivated through our advanced data mining techniques and list procurement algorithms. 

Data Security: Our process secures member data and will virtually eliminate the Credit Union’s risk to exposing member data. The enhanced security tools we use are not just built around data breach notifications – they are built around prevention of a data breach ever happening giving you full control of your data files at all times. 

Operations: Credit Union operations teams love us because our advanced automation tools help streamline their workflow and reduce administrative headaches. Run from any internet browser with no software to download or install, your team can easily view individual member communication preferences, a history of member statements, proofing for jobs, and manage all of your marketing campaigns from a single location. 

Accountability: In a world of excuses, we are accountable for our actions. We know the communications we prepare and send for you are the lifeblood of your organization. Our in house Quality Control team triple checks everything and is responsible for each communication going out accurately and on time. Being accountable for our actions is a hallmark of doing business. 

I-Care is a collaborative, employee healthcare program that allows credit unions to deliver top-quality employee healthcare for less. Developed by credit unions for credit unions, we offer custom-designed healthcare solutions that lower costs, reduce risk, and improve benefit offerings. From assessing staff healthcare needs, recommending providers and strengthening current benefit plans, to benchmarking and designing entirely new benefit programs if needed, I-Care is here to help credit unions win at the healthcare game. When you join I-Care, your employees become part of a larger healthcare-user population. That pooling reduces claim risk. It increases buying power and lowers stop-loss insurance costs so credit unions can give employees the benefits they deserve. I-Care also provides on-going support services, one-on-one consulting and networking venues in which HR professionals can share intelligence, solutions and data. Transitioning to I-Care is easy. Visit interlutionscuso.com to learn more.

ESP, Inc. is a provider of customer-centered core processing and technology solutions strictly for credit unions. Our solutions are designed to accomplish three main goals – to grow your credit union, to make your staff more efficient, and to empower your members. We accomplish this though our powerful FORZA core processing software. If your current core isn’t in-line with these simple goals contact us and we’ll show you how easy it should be. Also our customer service is the best in the industry. We actually answer our phones. In the rare event you are sent to voicemail, we guarantee you a call-back within 30 minutes. We also provide full print and mailing services, mobile and online banking solutions, card services, and more all under one roof.

MAP card and payment services offers industry-leading, full-service Debit, Credit, Prepaid and ATM solutions. As the nation’s only aggregator of the Visa Debit Processing Service platform for credit unions, MAP has realized a special role in the marketplace.  We leverage our one-of-a-kind partnership with Visa to provide our clients the Reliability, Security, and Service that no other provider can offer. With our customizable, single-point technology systems, credit unions can achieve cardholder usage, loyalty and program efficiency to attain the most value from their payment products and services.

For info: www.mapacific.com or 866-598-0698

CU Strategic Planning’s industry leading consultants make credit unions relevant. When a credit union is relevant, products are designed to meet the unique needs of potential members driving organic loan growth. Relevant credit unions are sought out by community partners which refer pipelines of loans into branches. Relevant credit unions are anchor institutions playing central roles in developing their communities. The result: CU Strategic Planning clients’ ROA is 4Xs the industry average. Best known as the authority on CDFI grant writing, CU Strategic Planning’s full consulting services produce far more ROI than the over $80 million in grants it secured for credit unions. Services include: 

• CDFI Certification, grant writing and reporting
• Loan Growth Consulting
• Charter Expansion
• DOR and LUA Management
• Net Worth Restoration
• ALM
• Product, Policy and Pricing Enhancement
• Competitive Analysis
• Business Development
• Succession Planning
• Interim CEO and Recruiting
• Peer CEO Coaching
• Succession Planning

Clients include: Over 300 credit unions work with CU Strategic Planning including Suncoast, Dupaco, Carolina Foothills, Hawaii First, and Pelican State.

Contact:

Michael Beall, Chief Strategic and Advocacy Officer

michael@creditunionstrategicplanning.com

(253) 533-9158

Since 1996, Lending Solutions Consulting, Inc. has provided training and consulting services to credit unions across North America. It is this work that has achieved dramatic improvements to loan yields, ROAs, and member service practices.

LSCI offers an array of in-person and online courses. In-person schools include: Rex Johnson’s Renowned University of Lending, Management Institute, Collections Institute and Indirect Lending Institute. The online offerings include: Branch Manager Workshop, Loan Decisioning Boot Camp, Teller/Frontline Training and Debt Consolidation Workshop.

Enroll today.

Since 2002, MJB PR Group has helped credit unions  and industry business partners tell their stories to members/clients, the media and other publics. A leading PR/communications firm in the credit union community with 45 years’ combined industry expertise, we’ve proven ourselves in:

Media – building positive relationships with editors and reporters on your behalf and staying on top of industry issues. We help clients gain “earned media” through opinion pieces, feature story ideas, case studies and newsworthy releases.

Image Development – conducting image audits to help close the gap between your company’s image (what it projects) and your reputation (what audiences perceive). Understanding how clients and others see your organization informs our efforts to enhance your good name.

Issues and Crises – preparing crisis communication plans for effective message development and delivery. Clients turn to us when facing financial problems, departure of senior executives, and issues like security breaches, embezzlements or earnings losses. 

IMN provides content-driven digital marketing solutions, including newsletters and behavioral analytics, for Credit Unions serious about effectively engaging members and prospects. Loyalty Driver®, the flagship email newsletter service from IMN, is designed to open the dialogue between businesses and members by leveraging custom-created content to inspire loyalty. Companies of all sizes rely upon IMN to communicate with, educate, engage, and entertain customers.

Prodigy is a Core and Cloud Credit Union Service Organization (CUSO) with a vision of collaboration.

Prodigy has adapted the Fintech model to create an open, modern, API-focused core software platform. Our core is a native browser-based, cloud-centered platform that is beautifully designed and simple to use. In addition, our network is an open architecture ecosystem where credit unions can own their future and the systems they choose to operate.

For more information: https://www.cuprodigy.com/

Strum Platform is a next-generation financial Customer Data Platform that builds rich consumer insights to enhance experiences, spark engagement and enrich people’s lives. We help financial leaders deepen relationship journeys with cloud business intelligence, hyper-personalized targeting and marketing automation that speeds onboarding relationship profitability, and automates marketing ROI, sales tracking dashboards and performance.

Alloya provides cooperative financial services to over 1,300 member credit unions and credit union entities nationally. Together, the member-owners of Alloya wield aggregated power to gain access to affordable, comprehensive products and services – including liquidity, investments, payments and member solutions – to give each credit union a strategic advantage in the marketplace.

Headquartered in Naperville, Illinois, Alloya offers a dependable and competitive line of credit, secure and efficient product access and settlement, and unparalleled member service, which are available to all credit unions with or without a capital contribution. In addition to the support Alloya provides its membership, Alloya supports multiple credit union leagues and associations throughout the country and gives back to local communities nationwide by making a variety of charitable donations.

Visit www.alloyacorp.org to learn more.

Better Branches Technology provides branch visitor management software to improve branch visitor queuing, appointment handling and workforce management. The Better Lobby Solution includes:

• Platform Management. Queues visitors for platform service, improving member service and sales performance while reducing branch cost.
• Self Check-in Kiosk. Easy to setup and use – works effectively in  “universal banker” concept branches, as replacement for reception, or simply to handle reception overflow.  Can be used on iPads, Tablet PCs or Touch-screen equipped PCs.
• Mobile Appointment Booking Tool. Enables members to arrange branch appointments from their mobile or web device - encourages branch visits and sales.
• Branch Appointment Calendar. Provides branch-specific appointment calendars for every employee - standardizing appointment handling across the branch network. Integrates with the  our Mobile Appointment Booking Tool and Outlook Calendar.
• Other Modules include Teller Visit Management, Staff Scheduler & Optimizer, and Mobile Wait-time Indicator

For 40 years, the National Association of Credit Union Service Organizations (NACUSO) has championed collaboration as the strongest engine for credit union growth. Founded to foster partnerships and business models that strengthen and scale the credit union system, NACUSO remains the only national organization solely focused on advancing CUSO innovation, shared services, and shared success.

NACUSO leads the nation in CUSO-focused advocacy, advancing regulatory and legislative modernization that reflects the realities of today’s collaborative business models. While ensuring alignment with leagues and system partners where appropriate, NACUSO is uniquely committed to ensuring that CUSOs have a strong, informed, and effective voice in Washington and across the states.

Through year-round education, partner connections, and industry leadership, NACUSO provides a platform that helps credit unions and CUSOs turn ideas into operational traction. For four decades, NACUSO has embodied the cooperative spirit of our movement—supporting leaders as they build collaborative models that enable credit unions to thrive.

At LoanCare we understand the critical role member satisfaction plays in building long-lasting relationships. Our commitment to a digital-first approach ensures a seamless, user-friendly mortgage servicing experience specifically designed for mobile convenience--so your members have access to all their important information anytime, anywhere.

Leveraging sophisticated analytics, we empower you to deliver tailored financial guidance and relevant product offers to members for years following loan origination. Our revolutionary technology, and transparency it provides, enables all stakeholders to predict opportunity and risk resulting in faster, more informed decisions. Whether navigating interim financing, servicing HELOC loans, reducing operational costs or generating new revenue, our cutting-edge digital tools ensure effortless portfolio management across diverse mortgage types, investors, and members.

Choosing LoanCare as your mortgage servicer means aligning with a strategic partner committed to combining personalized convenience, advanced technology, and member loyalty to propel your business success.

Your members expect immediate access to their money 24 hours a day / 7 seven days a week. While they may take ATMs for granted, you know operating ATMs are expensive and take up a lot of time. The only association dedicated to the operation and promotion of ATMs, ATMIA provides members with valuable resources that allows them to stay up-to-date on the latest legislative and regulatory changes, ATM trends, put best practices into place, receive training on ATM-specific topics and much more. Join today and use the offer code "CUmall10" to receive a 10% discount on your first year of membership.  And find out what other credit unions already know – membership in ATMIA is an incredible value.

Receivables Artificial Intelligence Partners, aka RAI Partners, is a CUSO that builds data-driven fintech for credit unions. Leveraging decades of experience in credit and technology, we build and manage next-generation financial products that grow loans, deposits, income, and member base.

The problems we are solving

Credit Unions want to offer cutting-edge fintech products that meet more needs for a wider range of members.

• However, structural barriers have held them back. Cost, scale, regulation, the pace of fintech, and risk management hurdles have been difficult to overcome.
• They are missing opportunities to grow their loans, deposits, income, and member base.
• Large banks are capitalizing on those missed opportunities, eroding credit unions’ deposit and member base.

RAI provides a turnkey fintech platform that unlocks new products and growth opportunities for credit unions without additional overhead and risk.

Portfolio Acquisitions

We acquire credit card portfolios from credit unions. We work with them to optimize and grow their portfolio, enhancing the product, technology, member engagement, and income.

Turn Down Programs

We build credit card programs that help credit unions accept members who would otherwise be declined. Our turn down programs run parallel to credit unions existing card programs and help them say “Yes” to more members, increase engagement and grow income.

Agent Bank Programs

We build branded credit card programs from scratch that help credit unions deliver next-generation credit cards to their members. We work with our clients to design a compelling product that excites members, increases engagement, and grows their bottom line.

Financing Lines

We help credit unions extend asset-backed loans that generate an attractive risk-adjusted return.

Hold elections that let your members vote anytime, anywhere, any way they want.  CUBallot provides independent voting services to Credit Unions. Developed and tested in real voting environments, CUBallot offers the unique customization to handle any election issue or process.

WEB VOTING - We provide an independent, secure web site with a unique, co-branded web address that is specific to each election. All communication with the site is performed using full encryption to achieve the highest level of security

TELEPHONE VOTING - Let members cast votes by dialing a unique toll-free number.

PAPER VOTING - A complete turnkey solution including printing and mailing ballots, an independent P.O. Box and business reply envelopes to encourage turnout.

An election is the perfect time to remind members they own the credit union. Let every member know their opinion matters and allow them to cast their ballot by computer, tablet, smartphone, telephone, or paper.

The Pod is an Emmy-award winning, full-service marketing firm serving the good guys of the financial industry -- credit unions. You’re all about people helping people. We really like that. You do things like open doors to new homes, get people moving in new cars, bring security to retirement, and save members money on fees. And we want to help you do that a lot more. With in-house services including branding, product innovation, campaign development, website design, social media, video production, animation and more, The Pod is BLOOMING CREATIVE.

If you understand marketing is an investment – not a cost – and are interested in growing your credit union membership, increasing the average number financial products per member, lowering the average age of your membership and significantly exceeding your financial goals…then you and your team will benefit from an engagement with Response Genius.

We understand the importance of your brand. We understand how to help you best leverage the importance of your organization within your community and within your charter.  We can help you develop your annual membership communication strategy, tactics and timelines to produce better results across the board in every impactful membership metric.

Interested in more details? Visit www.responsegenius.com/casestudies to learn more. Then contact kevin@responsegenius.com  or call (888)938-3898 to arrange a time for an initial discussion.  We promise we won’t waste your time.  It could be one of the best calls you’ve made for you and your credit union’s success!

Credit Union Miracle Day’s award-winning family of races, including the Credit Union Cherry Blossom Ten Mile Run in Washington, D.C., the Credit Union SacTown Run in Sacramento, California, and two Freedom Runs for our troops overseas, have donated over $7.5 million to Children’s Miracle Network Hospitals nationwide. Become a sponsor today. Visit www.miracleday.org.

Origence, a CU Direct Brand delivers the ultimate origination experience. For 25 years, we have helped lenders increase loan volume, create efficiencies, and fuel growth through our automotive, lending, and strategic solutions. Today, our next generation technology solutions and services span across indirect lending, consumer loan origination, digital retail, analytics, marketing and CRM, auto shopping, identity theft solutions, consulting, and outsourced loan processing. We help financial institutions optimize the customer experience, leveraging integrated solutions to bring efficiency, productivity, and profitability to lenders. Visit www.origence.com for more information.

Phone number: 833-908-0121

Email: info@origence.com

Trellance is the leading provider of data analytics and business intelligence solutions, professional services and consulting for credit unions. The company’s solutions and services, together with the patented common data model of its signature M360 product, are used by credit unions to find actionable insights, improve member experience and achieve portfolio growth. Founded in 1989, Trellance is headquartered in Tampa, Fla., and serves more than 1,500 organizations throughout the United States.

See how Trellance can help you navigate today’s complex credit union landscape with proven solutions. Visit us at www.trellance.com

Cardtronics owns/operates over 111,150 retail ATMs in the U.S. and international locales. Whether driving foot traffic for America’s destination retailers, enhancing ATM brand presence for card issuers or expanding cardholders’ surcharge-free cash access on the local or global scene, Cardtronics IS convenient access to cash – when and where consumers need it.

Our ATM Branding program features:

• Brand Awareness – High-visibility brand exposure in premium, high traffic retail locations. ATMs are in-store billboards for your brand and a goodwill ambassador to those searching for convenient cash access.

• Surcharge-Free Access – Avoiding cardholder ATM fees translates to lower, if not completely eliminated rebate program cost. If your members are currently paying ATM fees, extended surcharge-free access builds goodwill, loyalty and a more impactful marketplace message to retain members and attract new ones.

• Targeted Marketing – Promote offers and products to all cardholders before, during and after the ATM transaction, on a BIN-level or 1:1 basis. This functionality provides a unique message-delivery opportunity for your brand.

Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs and the customers they share.

Velera, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, Velera's payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of Velera's model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, Velera provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit https://velera.com/.

CU Solutions Group is a credit union service organization serving the credit union industry through enhanced technology, marketing and performance solutions. The company is dedicated to helping its nearly 4,000 credit union clients serve, grow and remain strong. CU Solutions Group is home of the well-known credit union industry program Love My Credit Union Rewards. Learn more at CUSolutionsGroup.com

Contact info:

CU Solutions Group

38695 W Seven Mile Rd #200, Livonia, MI 48152

(800) 262-6285

CU*Answers is a 100% credit union-owned Cooperative CUSO, providing technology solutions for credit unions to grow and aggressively compete. 

Breaking Banks is the #1 global fintech podcast hosted by Brett King, Jason Henrichs and JP Nicols.

Every week we explore the personalities, innovators and industry players driving disruption in financial services; from incumbents to unicorns, and from the latest cutting edge technology to the people who are using it to help to create a more innovative, inclusive and healthy financial future. 

For more information https://provoke.fm/show/breaking-banks/ or please reach out to liesbeth@provoke.fm Breaking Banks is available on all major podcast platforms.

Providing companies with expert advice and comprehensive reviews of their marketing, business development, public relations and economic development budgets, plans and programs. Bottom line… we save you money!  Big Decisions, LLC transforms the way CEO’s understand their organizations communications efforts and save money for their company. In addition Big Decisions, LLC, will help communications executives overcome objections, justify expenses and get buy-in with the top leadership in their organization. Email John@Bigdecisionsllc.com.

Allied Solutions is proud to be one of the nation’s leading providers of insurance, lending, and marketing solutions for financial institutions and other affinity organizations. We are focused on helping our clients grow their bottom line, protect their business and consumers, and evolve to stay ahead of the competition. We do this through five primary solution offerings:

• Enhance Revenue – we offer a wide variety of products, services, and delivery methods to grow your revenue
• Expand Lending – our technology and risk-based lending solutions ensure you are maximizing your lending operations
• Manage Risk – our industry-leading programs cover your business and provide insurance tracking and recovery solutions for your lending collateral
• Improve Market Share – our focus on new products and services ensures you have innovative solutions to stay ahead of the competition
• Engage Employees – our combination of unique benefit solutions and training and development resources enhance employee engagement

Financial Guard is the leading ONLINE Investment Advisory company in America and represents the future of investment advice.  This innovative financial technology helps Credit Unions retain and attract Members through product differentiation and enhances the financial well-being and literacy of your Member base.  By leveraging Financial Guard's technology and interactive online user experience, Credit Union Members are able to have a single, financial dashboard by bringing all of their investment accounts into one place, receive a holistic household portfolio assessment grade and recommendations on how to optimize their portfolios and save money by reducing/removing hidden fees prevalent in the industry.

CU Benefits Alliance Employee benefits CUSO built to manage the healthcare supply chain for credit unions.  We offer economies of scale, coalition buying power to credit union employers for group medical, dental, vision, life, disability and voluntary benefits. We also provide a mobile benefits app designed to help employees become better healthcare consumers, driving down wasteful spending and lowering health plan cost.

Advisors Equity Group (AEG) is a diverse multi-disciplinary financial services equity thinktank that provides access to a wide range of advanced tax, capital-efficient wealth management solutions and sophisticated risk mitigation strategies.

The solutions are delivered to clients globally through our founding members in a collaborative fashion. AEG Partners are licensed and/or registered to conduct business in their respective specialty fields, including but not limited to risk management, investments, financial planning, tax planning, estate and legacy planning, legal services, and family office services.
 
The diversity and caliber of our founding member firms creates a unique ecosystem where any necessary guidance and assistance from a “third party” can come from within, creating true value for all parties involved. Solutions are primarily tailored for high-net-worth families and individuals as well as corporate and institutional clients. The AEG model takes a holistic client-centric approach to planning with hyper-focused sensitivity to preserving wealth.

Rochdale Paragon Group is a leader in enterprise risk management, vendor management, strategic planning, governance, lending support, and other consulting services for financial institutions. The firm offers clients a broad range of advice, analytics, support and solutions specifically designed to meet the risk, strategy and assurance needs of the financial industry. Like the credit unions it serves, Rochdale Paragon is focused on one thing – meeting the needs of tomorrow, today.

Calyx Software is a provider of mortgage software for credit unions. Dedicated to offering reliable solutions, Calyx helps streamline, integrate and optimize all phases of the loan process. PointCentral, our flexible loan originating system provides remote access, unlimited live support and a strong business rules engine needed for workflow and compliance. With integrated access to essential loan origination tools and enhanced calculation features, PointCentral delivers additional functionality with TRID-compliant results. PointCentral seamlessly integrates with other Calyx products including: INK-it, an easy-to-use, secure electronic signature; Verifyde, HMDA/NMLS Call Reporting, and WebCaster, a professional appearance, do-it-yourself website solution, and a pricing / underwriting engine that ensures your lock request and lock confirmation data match in one system of record. With convenience built into every step, PointCentral has over 200 service providers integrated your system. Pace TRID provides lenders, wholesalers and correspondents the forms needed to create compliant Loan Estimates and Closing Disclosures.  

The Embrace Home Loans Affinity Mortgage Solution is a SIMPLE, RISK-FREE and PROFITABLE alternative for credit unions that want to serve their members with all their mortgage needs. Mortgages are a critical product. Letting your members’ mortgages go somewhere else often results in loss of deposit and other accounts. This private-labeled solution allows you to retain members and increase offerings with a wide range of loan products for those looking to purchase a new home or refinance their current home. Let Embrace Home Loans handle the entire mortgage process from application to processing and servicing. You will never have to handle the asset and this solution will generate revenue. Embrace Home Loans is a non-bank mortgage lender with over 30 years of experience in the industry. Our focus is on the customer, building emotional connections and establishing trust with genuine care in helping with their mortgage needs. Contact:  Jacqueline Weed, 800-333-3004, ext. 3130.

TruStage was founded in 1935 by credit union pioneers and our commitment to their vision continues today. We offer insurance and protection for credit unions, employees and members; lending solutions and marketing programs; branded consumer insurance products; and investment and retirement services to help our customers succeed.

NewGround, a global company with a 100 year heritage, imagines, designs, and implements retail and corporate environments which are a perfect match of form, function, and flexibility.  The company offers a full line of integrated services including consulting, architectural and interior design, engineering, construction, retail services, and project management.  NewGround specializes in community branch and main office construction and renovations focused on enhancing the customer and employee journey. They hold an impressive and continuously growing portfolio of more than 12,000 financial projects.  NewGround also has expertise in the healthcare field; and has completed more than 60 urgent care facilities.  Led by CEO Kevin Blair, NewGround is headquartered in St. Louis, MO and has offices in Chicago, Toronto, Atlanta, and Portsmouth.

DiRecManagement, Inc. is 3rd-party collection agency based in Mobile, Alabama. While many of our clients are located on the Gulf Coast, DiRecManagement, Inc. serves businesses throughout the Southeast and nationwide. DiRecManagement, Inc. handles traditional 3rd-party collections, including medical, retail, commercial and especially credit union clients. We also handle non-traditional collection matters, such as early-out programs, fraud reconciliation campaigns, and contract telephone collections.

When you partner with DiRecManagement, Inc., you’ve chosen to work with a company that will go to great lengths to professionally manage your collection needs while respecting your reputation. Our services include litigation where needed, skip tracing, and asset location while complying with all applicable laws and regulations.

Find out how we can generate results that will improve your bottom line.  Please contact either: Ed Cross, Director of Sales & Marketing, at ecross@direcmanagement.com, or 251-344-6660/888-344-3408, or Wayne McBride, president, at wmcbride@direcmanagement.com.                                                        

Financial Supermarkets, Inc. (FSI) is the parent company of The Supermarket Bank®, and is the nation’s “pioneer” of in-store banking.  For over thirty years, FSI continues to be the nation’s leader for attractive, functional, and professionally designed in-store and storefront financial centers. By consistently providing innovative facility design, high-quality project management, and customized sales training, FSI’s expertise is the right choice as your retail banking partner.

NFP Equity Protection provides lenders with the ability to grow revenue while mitigating losses, by insuring home equity and home improvement loans with expanded CLTV’s and loan parameters, allowing lenders to increase their loan offerings.  Insured loans can include HELOC’s, Closed-Ends, Purchase Money Seconds and both Secured and Unsecured Home Improvement loans.  Coverage for the loans is provided in the event of default  – without incurring expensive foreclosure, charge-off or REO charges.

Each program is customized to meet the lender’s specific needs, ensuring the generation of additional revenue, and implementation is quick, simple and seamlessly integrates into your existing procedures with minimal IT involvement.

NFP is a leading insurance broker and consultant that provides employee benefits, specialized property and casualty, retirement, and individual private client solutions.  Our expertise is matched by our commitment to each client’s goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space.

CURevl is a network of credit unions working together to help students and their families borrow responsibly for college while making the process positively painless.

At CURevl, we help you connect the dots between choosing a college and paying for it. And because there are a lot of dots to connect, we’ve done the legwork – and homework – for you.

We give you access to online tools, information and resources you need before, during and after taking out an education loan, like:

• Understanding education loans

• How to be wise with money during the college years

• Reminders of what steps to take and when to take them

• Different types of education funding options

We also connect you with CURevl credit union partners who offer smart education finance loan and refinancing options – for more information visit www.curevl.com  

The Defense Credit Union Council (DCUC) is the premier defense trade association representing the interests of defense credit unions serving the United States Armed Forces worldwide.

Since 1963, DCUC's mission is to act as the primary liaison to the Department of Defense for defense credit unions and is the Department's principal conduit to defense credit unions on military bases stateside and overseas.

Whether working strategic or operational issues, or addressing regulatory or legislative matters, the Defense Credit Union Council's close working relationship with the DoD has ensured members of the United States Armed Forces and their families are provided financial services in the finest traditions of the credit union philosophy.

Scienaptic is an AI-powered instant loan decisioning platform that enables lenders to make advanced and faster credit decisions.

Clients across banks, credit unions, fintechs, and other lenders use the platform to constantly improve the quality of underwriting decisions. By leveraging alternate data that in some cases may not be used, combined with unique AI algorithms, lenders are able to approve more loans, make instant decisions and minimize risk at the same time.

Scienaptic’s AI is a bolt-on to existing loan origination systems for all types of lending. The entire process is completely automated, ensuring that customer-centric loan decisions can now be 'instantaneous'. The platform addresses hundreds of practical issues risk and business leaders face in deploying AI and optimizing lending strategies. Its ever-evolving meta-intelligence core is based on 100 million+ data points and seamlessly integrates with existing strategies and rules.

Headquartered in Wakefield, Massachusetts, and founded in 1981, Primax partners with financial institutions and businesses throughout the United States to implement exceptional, customizable credit, debit and private label card programs with a high degree of control, and supports these programs and merchant acquirers with back office functions, outstanding customer care and the on-going support needed for success. 

Aux offers a robust and meticulously selected suite of outsourced back office services, unlike any other organization in the U.S. Our accounting, compliance, and data analytics solutions serve those who are fearlessly adapting to today’s tumultuous environment and look to outsourcing to increase efficiency and financial health. Those who value partnership, trust, and teamwork. Those who passionately believe in the future of credit unions – that the best years are yet to come instead of behind them.

Aux (formerly CU Service Network) is a CUSO located in Denver and Woodbridge, Va. We’ve been around since 1992, originally founded to assist credit unions with shared branching. The Aux Team knows credit union pain points because we have lived them ourselves; Many of us are decades-long credit union veterans. We are real people, dedicated to a cause, working together to make your credit union stronger. Let us do the hard work for you. Learn more at auxteam.com.

apogee iQ is a comprehensive business solution, integrating industry and technology experts to improve and simplify the management of financial institutions. Our mission is to improve institutional intelligence through the alignment of strategy, process, information and technology to deliver a holistic understanding of risk in pursuit of achieving organizational goals. These efforts target the risk and assurance programs utilized in governance and management processes of the organization and intend to provide the framework to allow you to both preserve and create organizational value. 

apogee iQ platform includes services and software in a powerful and modern platform built as a unified solution. Workflows include: Enterprise Risk Management, Business Continuity, Vendor Management, Cyber Risk Management, Intelligent Purchasing and Compliance Management. The apogee iQ engine is built on a robust data platform with the latest security features. The engine provides community collaboration, incident management and many other features to enhance the experience. 

The National Credit Union Foundation’s vision is making financial freedom achievable through credit unions. As the charitable arm of the U.S. credit union movement, the National Credit Union Foundation (the Foundation) works to ignite understanding and focus on member financial health, inspire and create opportunities for credit unions to leverage their cooperative values and respond quickly when disaster strikes. Through cooperative support and action, the Foundation helps people achieve financial freedom.

The Foundation is a 501(c)(3) tax-exempt charitable organization and continues to earn the Better Business Bureau seal of approval as an “Accredited Charity” for meeting all 20 BBB Wise Giving Alliance Standards for national charities. Contact: National Credit Union Foundation ncuf@ncuf.coop 5710 Mineral Point Road, Madison, WI 53705.

The Volunteer Leadership Institute-Hawaii, presented by the Rochdale Paragon Group, is the credit union industry's premier conference. The Institute enhances the ability of Volunteers and Senior Management to make strategic, effective decisions and create governance processes to lead effectively. Nationally recognized speakers share their expertise and networking opportunities are abundant. The Volunteer Leadership Institute - Hawaii 2019 will be February 6-9, 2019 with optional Bonus Programs on February 5. The Institute will be held at the Hilton Waikoloa Village on the Big Island of Hawaii.

Corporate Central Credit Union is a federally insured financial cooperative built on the values of commitment to service, fiscal responsibility and respect. We cultivate a culture of appreciation, ethics, teamwork, and innovation. From regulation guidance, lending programs and education, to technology, investment services and employee healthcare solutions, we’re laser-focused on helping credit unions grow membership, expand services, and prosper. Visit corpcu.com to learn more.

The United Solutions Company has been providing technology solutions and financial services for the credit union industry for over 30 years. Started by Ray Cromer Jr. in 1983, United Solutions has grown into a full-service technology company, Credit Union Services Organization (CUSO), and Application Service Provider (ASP). Our headquarters are in Tallahassee, Florida, but we are a national company, serving credit unions in Alaska, New York, and Hawaii.  United Solutions has multiple data centers and provides a comprehensive menu of products and services to credit unions and other businesses. From core data processing and check 21 services, to collections and network management, our exceptional service and commitment to innovation is what truly sets us apart. Visit www.unitedsolutions.coop.

With decades of experience, our Financial Facilities team brings to the table a wealth of expertise, insight, and innovative solutions. We are a proud design-build firm providing complete turn-key service for the credit union industry: strategic planning, architecture design, and construction. Value added offerings include feasibility studies, market research & analytics, site selection & analysis, branding strategies, technological upgrades, and design development.

South Carolina Financial Solutions, LLC is a credit union service organization (CUSO) and a wholly-owned subsidiary of South Carolina Federal Credit Union.

LendKey

LendKey's turnkey platform allows credit unions to quickly launch online lending programs, attract new borrowers and grow their portfolios. Our people and platform take care of every aspect of online lending, including demand generation, online decisioning, loan origination, loan servicing, and balance sheet management. Financial institutions can use our platform to launch online lending programs in student loans, home improvement loans and auto loans.

Our mission is to transform a $3.2 trillion consumer lending market by connecting thousands of financial institutions with millions of borrowers online. We are accomplishing this through our lending platform, which allows financial institutions to create online lending programs, and brings low-cost loans directly to consumers. 

We have raised over $700MM in funding for loans through our online lending platform, which is used by more than 300 credit unions & banks and 35,000 borrowers.

For info: www.lendkey.com

OM Financial Group is an independent financial services company with offices located throughout the country. OM specializes in Credit Union Supplemental Executive Retirement Plans (SERPs) that are designed to both reward and retain key executives which helps ensure the success of your credit union for years to come. OM pioneered Collateral Assignment Split Dollar programs for the credit union industry and continues to specialize in helping credit unions offer competitive and cost-effective employee benefit solutions. With OM on your side, you benefit from years of financial services experience and expertise. We are committed to helping your credit union grow stronger and more financially secure.

To learn more about how an OM executive benefit program can help your credit union reach its long-term financial goals, please contact us for a complimentary consultation.

Phone: 401-463-1318

Email: info@om-financial.com

Web: www.om-financial.com