BOSTON—What’s going on with digital wallets? That’s a question not easily answered, experts have stated, as new wallets routinely appear across the globe with features, functionality and offers that can vary a great deal from market to market, making it difficult for CU decision-makers to map a path forward.
RANCHO CUCAMONGA, Calif.–What do you do with multiple contact centers when agents aren’t supposed to be in contact—and yet more people than ever want to contact you? You develop a plan, move quickly, leverage the tools you already have, and count on a little bit of luck, according to CO-OP Financial Services.
MADISON, Wis.–Credit unions were given insights into what a new Filene Research Center that is launching at a particularly appropriate time will be offering in terms of actionable insights.
PORTLAND, Ore.—Concerned credit unions are beginning to charge too many fees, one CU—well ahead of the pandemic—cut its overdraft fee in half to send a message to its own members as well as the industry.
SPRINGFIELD, Mo.–Loretta Roney got something of a surprise on her first day of work at a credit union: she was the CEO.
ST. PETERSBURG, Fla.—After reporting it saved its member credit unions $277 million in fraud losses last year by stopping attacks before they ever occurred, PSCU believes it can move that number even higher in 2020 with linked analysis and data sharing.
LEWISTON, Idaho—Potlatch No. 1 Financial Credit Union has announced plans to open eight new branches over the next 14 months.
MADISON, Wis.–While the coronavirus pandemic has put the brakes on car sales, one CU that has quickly changed lanes as it adjusts to consumers’ quickly changing attitudes toward car buying believes it is well poisoned when the pandemic ends.
WASHINGTON—The coronavirus pandemic is dominating the agendas of every credit union decision-maker, but there is another change on the horizon that deserves attention: the move away from the LIBOR standard.
TAMPA, Fla.—It going to require “talent and tools” to comply with the wide range of new consumer privacy laws appearing both nationally and in states across the country, according to Trellance.
