LENEXA, Kans.—Protecting the credit union’s brand and reputation is a tougher task with the emergence of social media, asserts one PR expert, who is urging CUs to handle an unhappy member’s online concern the same way it would if they were talking to the individual in person.
LAS VEGAS–Using a Shark Tank-like format, three teams of credit union professional pitched three different ideas for new products and services here.
MADISON, Wis.—With Phase 1 of Same Day ACH now in effect, credit unions are asking whether the payments process for originating depository financial institutions (ODFI) increases fraud risk.
MADISON, Wis. – Credit unions face numerous regulatory pitfalls in the consumer lending process, but they should be particularly mindful of requirements of the Military Lending Act, the Telephone Consumer Protection Act, and litigation trends related to collection letters, CUNA Mutual Group is cautioning.
MADISON, Wis. – One of the best ways for CU staff to improve cross sales and perform better at their jobs? Play games.
MADISON, Wis. – Increases in housing construction and rising oil prices will drive higher economic growth higher next year, while auto sales should remain robust, according to CUNA Mutual’s chief economist.
SAVANNAH, Ga.–The overlooked component in the people-helping-people business? The hiring-the-right-people piece.
DES MOINES, Iowa—With rates expected to eventually rise and credit unions making greater use of data analytics, TMG expects CUs next year will pay much more attention to managing the credit card portfolio.
MADISON, Wis.—For Christopher Stevenson, what’s needed as a “wave” of credit union executives retire can be summed up by a recent conversation with a graduate the CUES CEO Institute III.
SEATAC, Wash.–Seeking to make inroads with local “maker” businesses? Don’t come across like a suit.
