THE boost

PALM DESERT, Calif.–Hard lessons learned in life. Why one person makes more than 100 phone calls (no emails!) every day. What the ROI on conference attendance should be. What CUs are missing in an area where 25 out of 25 large banks have invested.

TALLAHASSEE, Fla.—More CUs, large and small, are outsourcing a growing number of IT functions—if not the entire staff and computer room—according to one CU technology solutions provider.

GRAND RAPIDS, Mich.—The proliferation of digital tools that make electronic banking much easier for consumers demands credit unions make the shift next year to become better online retailers, emphasized CU*Answers.

PORTLAND, Ore.–Credit unions meeting here got an introduction and a reminder that they are not the only cooperative act in town. For many, it was a first-time introduction, even if one of the co-ops is a large, well-known brand name.