HARRISBURG, Penn.—For the second consecutive quarter, one of Pennsylvania’s largest credit unions has been named Best in Class for its Net Promoter Score. In the credit union category, PSECU achieved an NPS of 80. The industry average is 60. Now, with real-time tracking tools that let the CU view members’ survey responses in real time, PSECU feels it can push that number even higher.
WASHINGTON—Risk-based capital comments, while some say won’t have a huge impact on altering the current proposal, may likely affect how NCUA addresses interest rate risk.
OAK RIDGE, Tenn.–The CEO of Y-12 Credit Union and his family were reportedly held hostage in their home today as part of an attempted robbery and extortion plot.
BOSTON—Get ready for consumer confusion at payments terminals later this year, according to a forecast from one analyst who says educational efforts by financial institutions around EMV and new mobile payments solutions will help avert a great deal of POS angst.
ALEXANDRIA, Va.—With the deadline Monday for comments on NCUA’s risk-based capital proposal, the number of letters NCUA received Tuesday morning reached 2,167--more than the 2,054 submitted in response to the initial proposal. But a CUToday.info review of the letters, in addition to interviews with analysts, suggest the feedback won’t drive much substantive change to the revised proposal.
BOULDER, Colo.—Approximately seven-out-of-ten employees in the U.S. are disengaged from their workplaces, leading to hundreds of billions of dollars in lost productivity. This can be especially true on the front lines, one of the most critical points of member contact and also home to many of the newest and youngest employees. A team from Filene’s i3 program has attempted to marry an employee well-being strategy and gamification to address that dilemma through a program called “High Five.”
HOUSTON—It’s nice when someone puts in a good word for the credit union. It’s even nicer when the credit union knows who to thank for the referral. That’s the thrust of one new idea percolating up from the Filene Research Institute’s i3 program that is now working to move from the incubator stage to full-fledged market offering.
DURHAM, N.C.—The average person looks at their smartphone more than 150 times per day, and more than half of all smartphone users do not go more than an hour without checking the device. For one Filene i3 team, that seemed like to good an opportunity for the credit union message to let it pass.
FISHERS, Ind.—CU members often don’t know the difference between banks and credit unions, and even less about cooperatives of all types. One project that’s part of the Filene Research Institute’s i3 program seeks to do something about both of those challenges.
ANN ARBOR, Mich.—Members of University of Michigan Credit Union will be getting their “dime’s” worth later this year when what began as a Filene i3 project comes to life as an in-market service offering.
