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ANN ARBOR, Mich. – University of Michigan Credit Union (UMCU) donated $6,000 in toys and gifts to help make the holiday season brighter for children and families at the Michigan Medicine C.S. Mott Children’s Hospital and Ascension Genesys Hospital’s Pediatric Department.

LOMBARD, Ill.—The biggest challenge for members and would-be members in doing business with many credit unions is there is just too much “friction” in the process, says one expert, who noted that CUs not only must respond to banks that have been working and investing diligently to ensure seamless customer interactions, but also to a generational shift.