LONG BEACH, Calif.–Attracting and retaining talent remains top of mind for most credit unions, and two CU execs here shared what is working for them, including making scheduling changes, recognizing how the nature of employment has changed, offering mental health assistance and even tolerating an employee’s third bereavement request for the same uncle.
LONG BEACH, Calif.–In what were often “candid” remarks here, one person told CU leaders they can’t allow 2023 to become another missed opportunity similar to that of 2008, even if it requires some tough “soul searching” involving the “good, the bad and the ugly.”
EUGENE, Ore.—Driven by call center staff who were “stressed” and quitting regularly, one credit union has gone to a four-day work week—a pilot that’s been so successful in one department the CU no longer views the move as temporary and plans to spread the work policy across the organization.
LOWELL, Mass.–A credit union that was one of the first financial institutions in the nation to use a robot greeter and then a hologram for much the same purpose is now adding augmented reality to its member service arsenal.
CINCINNATI—While there have been some fears in credit unions a plunge in used car values could leave some borrowers upside down in their loans and turning in keys, one expert is predicting vehicle prices won’t be dipping anytime soon, and adding there is growing interest in consumers taking over short-term leases or buying the car when the lease expires.
WASHINGTON—Before Evan Clark stepped down as CEO of Department of Commerce FCU in June, he asked his successor, Patrick Collins, what the E stands for in CEO.
EAST LANSING, Mich.–With a liquidity crunch facing financial institutions of all kinds, one credit union said it has been able to use artificial intelligence to boost CD deposit growth by 1,000%.
DALLAS—If a credit union is considering offering cryptocurrency services for its members—don’t begin with the members, one CEO is advising. Instead, start with board members.
ARLINGTON, Va.—The role of the supervisory committee is receiving less emphasis at credit unions today, and that could not be happening at a worse time, contends one audit and legal expert.
ORLANDO–Is there really ROI to be found around empathy? Yes, according to one expert, who said the payoff involves much more than just internal cultures, and can be directly seen in how some financial institutions have made small language changes to improve payments and even in how they refer to their headquarters.
