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A November finding of the American Customer Satisfaction Index (ACSI) as reported in CUToday.info disclosed, “Customer satisfaction with credit unions has declined and is rated just barely ahead of small and regional banks…Member satisfaction with credit unions is down 4.7% to 81. That’s just one point ahead of regional and community banks.” And only five points better than a few of the national banks.

City of Boston Credit Union

City of Boston Credit Union pitches membership.

CHICAGO–Is a better “work-life balance” among your goals for 2016? Have you looked to your own credit union for help in achieving that goal? You're looking in the wrong place, says one person in this TED talk.

DES MOINES, Iowa—Credit unions can no longer overlook a big question that’s right around the corner with payments—what to do if cards no longer become the preferred payment mechanism within digital wallets?

CHARLOTTESVILLE, Va.–University of Virginia Community CU is expanding into Culpeper, Fauquier and Rappahannock counties via a merger with Warrenton, Va.-based Northern Piedmont FCU.