NEW YORK–To make his point that many organizations are lagging internally and at risk as a result, Andrew Dignan showed an audience here a picture of a corporate organizational chart showing multiple levels of management like a stack of interconnected Lego blocks linked by spaghetti-like lines of reporting. Then he asked that audience to guess in which year it was created.
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ST. PETERSBURG, Fla.—Another analyst is waving a red flag over a dip in credit card interchange, saying it’s a sign that credit unions need to begin getting aggressive in the card on file space.
LOS ANGELES—While a state charter is often viewed as more advantageous for growth, Firefighters First Federal Credit Union said its recent conversion to a federal charter was done to achieve greater economies of scale.
WATERFORD, Conn.—Charter Oak FCU has no concerns today about telling consumers it’s “like a bank.” In fact, the credit union feels that’s what it needs to do to grow.
PLANO, Texas—Credit unions must actively promote mobile check deposit or risk falling behind in the mobile space, says Catalyst Corporate FCU.
LAKE FOREST, Ill.—The CFPB gets a “D-” for its overall performance, asserts one analyst, who says a close analysis of the agency’s own complaint database supports the push in Washington for an overhaul of the agency.
YAKIMA, Wash.–The annual member survey doesn’t cut it anymore, according to one credit union that now monitors member feedback daily, moving swiftly on smart comments to make process changes.
BIRMINGHAM, Ala.—Voluntary mergers are good for the movement, but FOM rules governing federally chartered credit unions are getting in the way of many strong combinations, asserts Dennis Dollar.
TAMPA, Fla.—The growth of Internet-connected devices is leaving credit unions no choice: their members must become better managers of their online banking passwords.
LAS VEGAS–The concept of leadership, says Steve Farber, very often encounters a challenge: it “smacks” right into the reality of leadership.