THE feature

ST. LOUIS—Nick Saban recalled the time when he passed along some tough coaching to a young, talented freshman football player who had made a bad life decision.

FT. LAUDERDALE, Fla.–Is your credit union the next Starbucks, suddenly finding itself in the glare of negative publicity due to bias? The risk is there, according to one person who has worked with credit unions around the country as they seek to be more diverse in both personnel and culture.

FT. LAUDERDALE, Fla.–No credit union employee should ever bring their boss the same problem twice. Instead, they should be readily able to check a “solutions document” that shows how that problem was resolved.

ONTARIO, Calif.—April is Financial Literacy For Youth Month, when credit unions step up efforts to educate young people about the value of managing their finances. But in the longer term, as those kids grow into adults, is there any way to measure what credit unions might be getting out of their work this month and all year long?

ST. PETERSBURG, Fla.—Credit unions watching for threats to their mobile payments business shouldn’t simply focus on the U.S., but should look overseas as well to some powerful and established mobile payments players, asserts one analyst.

ANAHEIM, Calif.–Walt Disney wanted people to say one thing when they left Disneyland, and he would want members to say the same thing when they are finished interacting with their credit union, as well, according to one expert.

ANAHEIM, Calif.–A man who has become nearly as famous for his works in education and the community as for his accomplishments in the NBA has two words of advice for credit unions: plant seeds.

MIAMI LAKES, Fla.—One credit union is making a big difference in the lives of several Puerto Rican residents who have fled the island in the wake of Hurricane Maria.

SCOTTSDALE, Ariz.—A number of credit union executives are questioning whether their CU’s marketing can help the organization effectively compete in the future.

PARSIPPANY, N.J.—One lender is hoping that its new “Carbon Neutral Mortgage” will appeal to environmentally conscious borrowers and that credit unions will sign on to the product.