THE feature

TAMPA, Fla.—At GTE Financial, employees now face a lot of healthy choices every day. They pass vending machines filled with good-for-you snacks, birthday celebrations have fruit and not just cake, and staff are encouraged to visit the doctor—in fact, they’re paid for doing it.

RANCHO CUCAMONGA, Calif.—Shared branching is about to enter a "new era,” according to CO-OP Financial Services.

LAKE FOREST, Ill.—Overdraft revenue at financial institutions at the close of 2017 reached its highest level since 2009, according to a new report.

SAN FRANCISCO—The problem of shortages in IT staff is “colliding” with escalating cybercrime, leaving organizations—particularly small CUs—ill-equipped to manage and respond to cyberthreats, asserts one analyst.

SCOTTSDALE, Ariz.–Credit unions that have been content to sit back and make up for declining debit swipe fees with greater volume should more closely manage their debit program or expect a 1%-3% decline in payments income in 2018, insists one analyst.

JACKSON, Mich.–One credit union posted 2.19% ROA last year after giving back members 50% of their loan interest paid in 2017—plus a special bonus dividend.

ST. PETERSBURG, Fla.—Incidents of ATM “jackpotting” are finally being reported in the U.S., and one analyst says that credit unions need to take several steps to make sure they’re not a target for what is expected to be a growing crime.

PRINCETON JUNCTION, N.J.—Contactless chip cards, dual interface EMV plastic that can either be dipped or tapped, are becoming more common—and that’s good news for mobile wallets, according to one analyst.

RIVERSIDE, Conn.—Credit unions should be prepared for certain auto dealers to begin pushing more sales of high-quality late-model used cars this year, a market in which one expert thinks CUs can expand.

SAN FRANCISCO–At the intersection of marketing and technology are too much of a focus on the future, narcissistic strategies, “vanity” metrics–but also a great opportunity unique to credit unions, according to three experts.